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Forum Discussion

bberenberg's avatar
bberenberg
Aspirant
May 03, 2020

MR60 can't detect ethernet cable

I just bought an MR60 mesh system with two satellites. I am connecting to Comcast Xfinity via a Surfboard SB6121 modem. The router will not recognize the Ethernet cable that runs between the router a...
bberenberg's avatar
bberenberg
Aspirant
May 07, 2020

Thanks, I tried both when I was on the phone with tech support.

 

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
May 08, 2020

Hi bberenberg, 

 

May you send me a private message with your email address and case number(s). I'd like for support to follow up on your case and have it escalated. 

 

Thanks,

Christian