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MR60 solid amber light and no Wifi
Hi all, I encountered a sudden problem last night with my MR60 mesh router (2 satellites). I was clued into something happening because my Sonos music system stopped playing abruptly, and ESET start...
Please post a copy and paste of the modems event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerOther items on the cable connections page look ok for the modem.
What Firmware version is currently loaded on the MK system?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between MR📡 and MS🛰️ to begin with depending upon building materials when wirelessly connected.Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON therouter and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-router
CarrieF wrote:
I do have a different problem now, though it is the same I had back in February after I fixed the wifi: the ethernet isn't working. My desktop is physically connected to the modem but says "no internet". Now, between February and last weekend, the ethernet apparently started working again, unbeknownst to me, but it would be nice if I could figure out how to get it back now.
Is this "no internet" a message that you get in Windows?
If so then that is probably where to look for the answer. The router is not guilty.
Windows likes to protect us from new networks that might be evil. In reality, it often shuts us out of safe networks.
One thought is that you could tell Windows that you are on a "private network".
- Network and Internet settings
- Network Status
- Change Connection Properties
- Network Profile
- Private
That is for older versions of Windows. If you are in Windows 11, it is easier to find the setting.
And then:
I'm told that this is rubbish advice. But it has worked for me and others in the same boat.
I'll give that a try. Yes, it's in Windows I'm getting that message and it does say Public Network. At one point years ago, it was definitely a Private Network with a name (it's currently "Unidentified network") but I've reset the modem since then and never got back the named part of the network.
I'll report back if that address it.
Carrie
CarrieF wrote:
.... I've reset the modem since then and never got back the named part of the network.
That might have been enough to rattle Windows.
Then there is the ever tightening security regime that Microsoft, and others, want us to adopt. Windows now offers the "random mac" setting that has confused many users of Apple's mobile devices.