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Forum Discussion
MR80 no wifi connection
Hello, I purchased a MR80 + 2 satellites in July of 2021. Since then, I've had the unit replaced 2 times and my 3 unit stop working this past weekend. The units simply stopped allowing me to conn...
Firmware: v1.1.7.12
Hardware: MR80
Serial# 6G12167MA04F9
Modem Technicolor TC4400
ISP: Videotron 400 hybride (Cable)
New cables
As I mentioned, with alternative router equipment (ISP supplied and a TP-LINK) and everything works fine, good speed test: Down ~440 / UP: ~55
When I connect the MR80, the indicator light goes blue, I just can't connect to the wifi. It's there, I see the SSID but none of my devices (2 different iPhone 13's / iPad Pro, Macbook, Android NVIDIA Shield/ Google Chromecast, etc.) I've factory reset the devices several times (1 minute reset + power cycle), same story.
The last time the unit was changed, see previous case #'s I spent 2 - 3 hours attempting all the resets with customer support to no avail.
I really expected more from a NG product, especially at that price range.
Please let me know what NG can do to correct the situation.
Please supply a email address for complaints/ customer satisfaction, as your website link for email support does not load (Error 404).