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Netgear MR60 will not sync anywhere outside 1m from my MR60

kpsomo
Aspirant

Netgear MR60 will not sync anywhere outside 1m from my MR60

So, my Netgear WiFi 6 Mesh system only seems to work when the sattellite is less than 1 metre away from the base.

I have an MR60 working great. 

The MS60 satellite always shows amber. Unless i place it right next to the MR60.

 

I am outisde the 90 day support window so tech support will not help me over the phone.

 

I can get the MS60 to have a blue light when right next to the MR60, as soon as I unplug it and move it to a spot (It is currenlty about 6 metres away) it won't sync and will be amber. 

 

I have tried the following:
- resyncing through app and browser. 
- resetting the MS60 satellite.

- resetting the MR60 main station.

 

This has to be a faulty antenna right? What else could it be?

Message 1 of 4
FURRYe38
Guru

Re: Netgear MR60 will not sync anywhere outside 1m from my MR60

Is FW version the same on the MS as with the MR? 

Message 2 of 4
kpsomo
Aspirant

Re: Netgear MR60 will not sync anywhere outside 1m from my MR60

Yes, both are on latest, same firmware
Message 3 of 4
FURRYe38
Guru

Re: Netgear MR60 will not sync anywhere outside 1m from my MR60

Has a factory reset and setup from scratch been performed since last FW update? 

Message 4 of 4
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