Nighthawk MR60 Mesh WiFi 6 system - Connection to 5 GHz

[sundaramesh]

I have recently installed the Nighthawk MR60 Mesh WiFi 6 system with 2 Satellite at home. The home devices that operate on 2.4 GHz has no problem in identifying the network and connects. The issue I have with other latest devices like SmartPhones and Laptops which the capability to operate on g/n/ac/ax frequencies is not connecting to 5 GHz. It's always connected to 2.4 GHz. There is no way to force or change the connection 5 GHz. How do I fix this? If I disable the WiFI and enable near to the base router it connects to 5 GHz and later if I move away and come back the network range then is connects to only 2.4 GHz. I need help to get a better and persistent 5 GHz connection for my new devices. Please help. Thanks

[Christian_R]

Hello sundaramesh,

Ultimately, your devices will decide which band to connect to based off of the best strength/signal.

Christian 

[Prasad_R]

Thank you for your advice. First of all, I selected the option to bring in my own router on Google Fiber. After a few minutes, the fiber jack came live in blue, thereafter I installed the iOS app that walked me effortlessly through setup, the firmware automatically updated both the router and the connected satellites, and voila I am connected. Further, I renamed my SSID/PW and now the mesh is on. I shall observe how the mesh behaves in the next week and will post anything interesting, I may observe. Thanks to the Netgear app so well written that anyone without any prior knowledge will feel empowered. 

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[rickggaribay]

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@Christian_R wrote:

Hello sundaramesh,

Ultimately, your devices will decide which band to connect to based off of the best strength/signal.

Christian 

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Sorry, but this not an acceptable answer. Since the router does not allow unique SSIDs for each band, there needs to be a way to "block" the device from connecting to an inferior 2.4 channel when I am running WiFi 6 with 1Gbps down. In this case, its for an XBOX and 40 to 60 Mbps is not going to cut it. Please provide a way to do this or provide customers the ability to define separate SSIDs.