NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Gman62521's avatar
Gman62521
Aspirant
Aug 18, 2020

Nighthawk Mesh GUI hang/crash

Installed a new 3 node system purchased at CostCo yesterday.  I've already had to reboot it a number of times as the GUI becomes unavailable through any method (LAN address, WAN address w/remote management enabled, app).  I've tried multiple browers (Chrome, Firefox, Edge, Safari) on multiple platforms (Windows, iOS, OSX) on both sides of the device.  Upgraded to firmawre 1.0.6.102_2.0.45 today without improvement.

 

The reboot looks to clear out the log file so I'm not able to tell if there are any error messages that appear before the hang.

 

The data plane seems unaffected as both satellite units remain connected and traffic contiunes to flow across the mesh and to/from the Internet.  A reboot fixes the problem for a while but happens again with a few hours.

 

I didn't find any newer firmware versions or any clues on the forums.  Is anyone else seeing GUI issues or have a solution to address the issue?

2 Replies

  • Gman62521's avatar
    Gman62521
    Aspirant
    Aug 22, 2020

    No response from support yet on any GUI problems.  One of the remote units also tends to red light/hang a couple times a day.  This will likely go back to CostCo since it seems to have been released before being properly baked.

    • ChiliK's avatar
      ChiliK
      Aspirant
      Aug 24, 2020

      I bought the same system from Costco. I have setup the network and it has been fine except for the IOS Nighthawk app. I keep having login problems with the IPhone app. I receive a "too many attempted logins" message. The web login (routerlogin.com) works but I can't use the phone app. It did work after setting it up initally but not now.