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Forum Discussion

mrob's avatar
mrob
Guide
Feb 11, 2020

Nighthawk Mesh MK62 Dropping Internet Connection

I recently replaced my old router with this setup and the internet connection keeps dropping. Getting a wifi error "No Internet Connection." The wifi signal is strong but the internet connection rand...
Formozo's avatar
Formozo
Tutor
Mar 28, 2020
I’m having exactly the same issue. I’m really disappointed!! Hey guys, please do something or I will have to return the product. I’m going to write the same on Amazon.com.
Formozo's avatar
Formozo
Tutor
Mar 30, 2020
I’m doing exactly what you’ve suggested In the posts before. Disabling AX and setting fixed IPs for every device. Just to let you know, I‘m using only Apple products (iPhones, iPads and MacBooks) and my router is using the latest firmware. Let’s see what will happen. Thanks!
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 01, 2020

    Hello Formozo, 

     

    Welcome to the community! Have you gotten a chance to get in contact with our support team? Newly purchased devices are provided with 90 days of complimentary support. 

     

    https://www.netgear.com/support/default.aspx

     

    Christian 

    • Jamma00785's avatar
      Jamma00785
      Star
      Apr 01, 2020

      I would recommend going ahead and taking it back Formozo   I have had a case open since 2/24 and still haven't heard anything.  I have taken mine back and purchased a single Asus ROG router and it has had a stable connection and covers further than the NightHawk mesh with the satellite.  

    • MAC425's avatar
      MAC425
      Tutor
      Apr 12, 2020
      Just got this system and mine is doing exact same thing with my iPhone and randomly dropping connection. Just disabled AX, but if a firmware update not released soon fixing this issue will be returning. Also having same issue with a work windows 10 computer where it cannot even see there network. Serious issues need to be fixed via firmware update ASAP.
      • Jamma00785's avatar
        Jamma00785
        Star
        Apr 12, 2020

        I would go ahead and return it.  Its been over 2 months and they still haven't released a firmware patch for this issue.  and the official answer from support is to turn off the AX on an AX router.  

        SMH.

         

        I have been extremely happy with my ASUS ROG router I purchased after I returned this one.  

         

    • abhijeetjoshi's avatar
      abhijeetjoshi
      Aspirant
      Oct 15, 2020

      I had similar problems. I reset everything to factory settings. I think the one thing that was killing my system was the Traffic Meter. Totally unnecessary as Xfinity tells me how much I consume anyway. I'd say restore to factory settings and avoid too much customization.