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Nighthawk Mesh MK62 Dropping Internet Connection

sravs
Aspirant

Re: Nighthawk Mesh MK62 Dropping Internet Connection

Thanks for the reply. Yes I’m on v1.0.6.102 Have just checked once again as per attached screenshot. I’ll open a support case.
Message 126 of 141
mjcalabrese
Apprentice

Re: Nighthawk Mesh MK62 Dropping Internet Connection

@sravs, do you have any update on your issues?  Was Netgear L2 support helpful?

 

I did find another similar thread in the Community on the same topic:  https://community.netgear.com/t5/Nighthawk-Mesh-System/Nighthawk-MK62-Firmware-v1-0-5-102-Issue/td-p...

Message 127 of 141
Retired_Member
Not applicable

Re: Nighthawk Mesh MK62 Dropping Internet Connection

status update here-- since 6 days no problems. Waiting to see if the CC issue appears again but beside this everything is very smooth and as it should be...

So far veyr happy to see how everything gets together but as well curious why others still have similar issues.

IP/debug.htm can already help you (for base and satellites) to start logging....

 

Cheers!

Message 128 of 141
Tots2000
Aspirant

Re: Nighthawk Mesh MK62 Dropping Internet Connection

It looks like I have fixed mine by reducing my DHCP scope and put my problematic devices on static ip outside of the scope.

I was getting duplicate ip errors in event log even though there were no duplicates.  Each time it happened I was experiencing all the issues described in this thread.

I wouldn't have thought such a simple fix would be the solution but you never know!!

 

Message 129 of 141
jaycamcat
Aspirant

Re: Nighthawk Mesh MK62 Dropping Internet Connection

@btreu 's suggestion of resetting NVRAM and PRAM helped and made a very noticeable difference. But it wasn't perfect, I'd still notice it drop a few times in a week. But that's still better than dropping once every few minutes! 

 

I found a solution that seems to work even better than that.

 

I used the manufacturer warranty to get an exchange. That said, I wasted countless hours dealing with technical support.

 

In hindsight, the most ideal situation: buy it from a retailer / reseller with a generous return policy (NOT BEST BUY). Within that return window, make sure you open it up and confirm that it works. If it doesn't work, return it immediately to the retailer and get something else.

 

RMA horror story:

 

I ended up shipping back the router and satellite, and they literally shipped me back a router, but NO satellite. I had to call (let's say I made it clear was very VERY UNHAPPY about it), and they blamed it on their warehouse team (whatever, I don't care! Not my problem, just fix it!) Even worse, they asked me what was the serial number of the satellite I returned to them? WELL--I didn't know I had to record the serial number of the satellite. I had the shipping tracking # so I know it arrived. Lesson learned: save all your serial numbers.

 

You will waste a ton of time with customer service because they're always asking you for your case number (serial numbers, name, email, phone, all the information that they basically already have!), closing and opening new case numbers (even though it's a same case--which I suspect is to make their customer service metrics look better, as if they're actually solving more problems). You'll be on hold as they pass you from department to department. They'll give you a case number, and then ask you back to repeat the same case number, a few minutes later. Why?

 

As their customer service is in India, your phone call will also like drop a few times likely because of their bad VoIP implementation (irony for a networking company?)

 

 

 

 

Message 130 of 141
Retired_Member
Not applicable

Re: Nighthawk Mesh MK62 Dropping Internet Connection

Feedback.

DHCP is fixed and its running stable.

The ONLY issues now for me. After a while airplay stops working (I cannot connect to the speaker itself). When I reboot the speaker nothing happens. When I reboot the router and satellite everything works again.

I can provide to netgear debug_logs but the current case was closed and I cannot submit it to any case.

 

Best.

 D

Message 131 of 141
abhijeetjoshi
Aspirant

Re: Nighthawk Mesh MK62 Dropping Internet Connection

I had similar problems. I reset everything to factory settings. I think the one thing that was killing my system was the Traffic Meter. Totally unnecessary as Xfinity tells me how much I consume anyway. I'd say restore to factory settings and avoid too much customization.

Message 132 of 141
GhettoSmurf373
Initiate

Re: Nighthawk Mesh MK62 Dropping Internet Connection

I all of a sudden started experiencing connectivity issues as well. I am on the most current version, even tried to back date to version .98. Both router/satellite will connect fine after a modem reboot, stays connected for about an hour, then reboots the entire system. This happened in the middle of the day the first time, so I tried to factory reset on everything and try again (no dice). Called my ISP and spent days ensuring my modem/lines were all fine. Finally broke out a 5-year old Tenda router and everything works just fine.

As luck would have it, this router is 5-months old, so I am out of the 'free' 90-day support window. But I have been doing IT/Computer repair most of my life, something tells me this is still an unresolved firmware issue.

I am going to try disabling AX/advanced features as I just found this forum today, but so far, nothing has worked.

Message 133 of 141
haolecougar
Aspirant

Re: Nighthawk Mesh MK62 Dropping Internet Connection

Hi,

I've started to experience this issue since about a week ago.

Previously, I might have to reboot my network once every 2-3 weeks etc.Today alone, I'm about through my 12th time at this moment, 3 times while writing this post.

I'm on the MK62 Mesh and was impressed with the "better" coverage at first. Seems like problems starts after the expiry of the 3month support.

 

There are no more than 5 devices connected (Max 12). As you can see from the screenshot, it keeps saying that there isn't a valid IP address. My The MR60 router sits next to my Fiber and my entire house is no more than 95sqm. I even have an extender in one of the rooms, just in case.

 

You can see from the screen grabs that the connection is there but keeps showing up as "There is no valid IP Address".

Windows Diagnostics point to a router or wireless adaptor problem. Tried with another USB wireless adaptor and I experience the same issue.

654BB7FF-AF45-4669-8998-E63A4712C9E2.png

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Message 134 of 141
abhijeetjoshi
Aspirant

Re: Nighthawk Mesh MK62 Dropping Internet Connection

Try resetting to factory or disabling traffic meter. Worked for me. Good luck!
Message 135 of 141
haolecougar
Aspirant

Re: Nighthawk Mesh MK62 Dropping Internet Connection

Thanks Abhijeetjoshi.

 

Provided this connection is "live" long enough for me to do it

Will try this in the morning, risking too much at this point. Was considering another Netgear product when this happened.

Very disappointed. 

The nighthawk app is appalling as well. They should fire whoever created. Looks fancy but really doesn't serve its purpose considering how much trouble it had trying to connect even within their own mesh environment.

 

I hear that Netgear support is bad but hoping for a X'mas miracle!

 

Peace

 

 

Message 136 of 141
Tots2000
Aspirant

Re: Nighthawk Mesh MK62 Dropping Internet Connection

I've had this mesh system since July.  I spent hours on support calls and chat to resolve and never got it resolved.  I have given up in the hope that a firmware update may solve it at some point soon. 

 

My other issue is speed.  If I connect a device I am getting around 450 Mbps but then it will drop to near enough zero and if I disconnect and connect it will be back at 450.

 

I keep having a look to see if there are any other good WIFI6 mesh systems out there but I can't see anything with amazing reviews.

 

I will not be buying a Netgear router again that's for sure!

 

 

Message 137 of 141
ak3t
Aspirant

Re: Nighthawk Mesh MK62 Dropping Internet Connection

Hopefully you can get yours working soon as it sucks to have those problems! Knock on wood, my mesh system has been working great since I threatened to return it. LOL. 102 def helped and I also had one satellite on a different version than the other two (it would not update) and once It finally updated, everything clicked and started working well. Good luck!
Message 138 of 141
jessmolina30
Aspirant

Re: Nighthawk Mesh MK62 Dropping Internet Connection

I am experiance the same problem that i am frustraded. I even updated the drivers on my laptop thing it will solve the problem but its still happening .

Please help someone 

Message 139 of 141
haolecougar
Aspirant

Re: Nighthawk Mesh MK62 Dropping Internet Connection

My traffic meter is off all these while.

Just downloaded the logs. Seems like there was a dos attack. Checked the IPs, mostly on port 443

[DoS attack: ACK Scan] from source 151.101.9.176,port 443 Thursday, Dec 24,2020 03:45:13

[DoS attack: ACK Scan] from source 124.155.222.31,port 443 Thursday, Dec 24,2020 03:44:59

[DoS attack: ACK Scan] from source 104.116.20.206,port 443 Thursday, Dec 24,2020 03:44:59

[DoS attack: ACK Scan] from source 124.155.222.31,port 443 Thursday, Dec 24,2020 03:44:52

[DoS attack: ACK Scan] from source 104.116.20.206,port 443 Thursday, Dec 24,2020 03:44:51

[DoS attack: ACK Scan] from source 124.155.222.31,port 443 Thursday, Dec 24,2020 03:44:51

[DoS attack: ACK Scan] from source 104.116.41.227,port 443 Thursday, Dec 24,2020 03:44:48

[DoS attack: ACK Scan] from source 124.155.222.31,port 443 Thursday, Dec 24,2020 03:44:48

[DoS attack: ACK Scan] from source 104.116.20.206,port 443 Thursday, Dec 24,2020 03:44:48

[DoS attack: ACK Scan] from source 104.116.41.227,port 443 Thursday, Dec 24,2020 03:44:47

[DoS attack: ACK Scan] from source 104.116.20.206,port 80 Thursday, Dec 24,2020 03:44:46

[DoS attack: ACK Scan] from source 23.15.99.245,port 443 Thursday, Dec 24,2020 03:44:46

[DoS attack: ACK Scan] from source 124.155.222.31,port 443 Thursday, Dec 24,2020 03:44:46

[DoS attack: ACK Scan] from source 104.116.20.206,port 443 Thursday, Dec 24,2020 03:44:46

[DoS attack: ACK Scan] from source 104.111.207.233,port 80 Thursday, Dec 24,2020 03:44:45

[DoS attack: ACK Scan] from source 104.116.20.206,port 80 Thursday, Dec 24,2020 03:44:45

[DoS attack: ACK Scan] from source 23.15.99.245,port 443 Thursday, Dec 24,2020 03:44:45

[DoS attack: ACK Scan] from source 104.116.20.206,port 443 Thursday, Dec 24,2020 03:44:45

[DoS attack: ACK Scan] from source 124.155.222.31,port 443 Thursday, Dec 24,2020 03:44:45

[DoS attack: ACK Scan] from source 104.116.20.206,port 443 Thursday, Dec 24,2020 03:44:44

[DoS attack: ACK Scan] from source 151.101.9.12,port 443 Thursday, Dec 24,2020 03:42:46

[DoS attack: ACK Scan] from source 69.171.250.34,port 443 Thursday, Dec 24,2020 03:42:45

[DoS attack: ACK Scan] from source 104.22.52.65,port 443 Thursday, Dec 24,2020 03:41:49

[DoS attack: ACK Scan] from source 104.22.53.65,port 80 Thursday, Dec 24,2020 03:41:49

[DoS attack: ACK Scan] from source 104.19.147.8,port 443 Thursday, Dec 24,2020 03:41:42

[DoS attack: ACK Scan] from source 104.16.126.175,port 443 Thursday, Dec 24,2020 03:40:46

[DoS attack: ACK Scan] from source 104.16.19.94,port 443 Thursday, Dec 24,2020 03:40:46

[DoS attack: ACK Scan] from source 104.16.87.20,port 443 Thursday, Dec 24,2020 03:40:45

Message 140 of 141
schumaku
Guru

Re: Nighthawk Mesh MK62 Dropping Internet Connection

DoS attack? Scratch the idea - these are just effects from the lost connectivity.

Message 141 of 141
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