NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Napoleond
Oct 08, 2020Initiate
Nighthawk Mesh Wifi 6 Router MR60 Dropping Satellite Connections
I bought an MR60 system from Costco last June. It was worked fine up until the last couple of weeks. Recently its begun dropping connections to the Satellites. There is no way that I can find to...
- Feb 10, 2022
Just purchased this about a week ago. For the first couple of days, was having the same issue as everyone else here, but since assigning the satellites static IPs, it has been rock solid. The other thing I did (as a result of having issues with my Sonos) was changed the wireless channels for both 5gHz and 2.4gHz, based on what the Wifi analytics (in the app) told me were the best channels to use. I doubt changing the channels did anything, but assigning the static IPs sure seemed to help (as suggested by another user). Just wanted to post this, to confirm what others had suggested.
ksutton2
Jul 19, 2021Aspirant
Dont bother. They are junk. Could you return them to the store? I had the same issues. Netgeat couldn't get them to work. After I investigated further the are known for problems
Nikotttin
Aug 28, 2021Tutor
This is an interesting issue and the Netgear team should do all they can to support us. I bought the MR60 system about a year back. I have spent a few hours resetting everything with the support line (even check with my ISP). No chance. Every couple of weeks that connection drop and no more internet…
I removed one satellite… the one causing issues… and since then it is rock solid. And I mean rock solid.
I removed one satellite… the one causing issues… and since then it is rock solid. And I mean rock solid.
- NikotttinAug 28, 2021TutorMy take on that satellite issue:
1) an ip is allocated for a device and shared across the network
2) one connection drops… it’s short.
3) the dropped satellite assigns a new IP
4) the phone/device gets confused and switches and gets connected
5) the satellite however pulls the connection back… but with the IP mismatch you have no internet… and eventually the device is kicked out.
What do you think?- FURRYe38Aug 30, 2021Guru - Experienced User
What Firmware version is currently loaded?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between MR and MS📡 to begin with depending upon building materials when wirelessly connected.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try setting a IP address reservation for the MS on the MR router.
Nikotttin wrote:
My take on that satellite issue:
1) an ip is allocated for a device and shared across the network
2) one connection drops… it’s short.
3) the dropped satellite assigns a new IP
4) the phone/device gets confused and switches and gets connected
5) the satellite however pulls the connection back… but with the IP mismatch you have no internet… and eventually the device is kicked out.
What do you think? - FURRYe38Sep 15, 2021Guru - Experienced User
Any progress on this?
Nikotttin wrote:
My take on that satellite issue:
1) an ip is allocated for a device and shared across the network
2) one connection drops… it’s short.
3) the dropped satellite assigns a new IP
4) the phone/device gets confused and switches and gets connected
5) the satellite however pulls the connection back… but with the IP mismatch you have no internet… and eventually the device is kicked out.
What do you think?- NikotttinSep 16, 2021TutorApologies I had some issues logging in onto the website. Took me multiple tryouts…
Size: 1400 sqft
About 35ft between router and the broken satellite (horizontal direction, 1 floor up)
About 24ft vertical to the second floor where we have the working satellite
Channel is auto for 2.4ghz and 44 for 5ghz
Only 2 wifi neighbors that I can see. Looking at a wifi analysis, my bands are not interfering
The MR60 has already a dedicated IP. The support team made me do that 😊 I added another reservation for the second satellite.
Of note I found a mismatch in IPs between 2 devices (MacBook and iPad). One was connected to 1 satellite, the other with the same IP to the other satellite.
Following your advice:
I changed the 2.4 ghz channel to 1
I updated the firmware from 1.0.6.110 to 116…
Now after a few weeks of use:
1) wifi is rock solid for a few days
2) as soon as the ISP changes the IP to the router, some mismatches happen between the main and satellites (construction in my village). This is evidenced by a satellite without access and the main with access to the internet.
3) The last ISP issue was about 1.5 weeks. As ever I had to switch down the main and the satellites, restart the main and let it do its thing for 2 minutes, the. Run around my house turning on the satellites, then waiting for about 5 min and then all is good.