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Forum Discussion
Nighthawk Mesh Wifi 6 Router MR60 losing connection to 2.4 devices
I have a Nighthawk Mesh MR60 with the Satelite. About once a day, it loses connection to all the 2.4 devices on my network. It remains connected to the 5.0 devices. I have to reboot the router and...
Hello Nighthawk Community,
For those experiencing issues with their Nighthawk Mesh system and have contacted support, please send me a private message. Please provide me with your email address and case number(s) and I can have your case followed up and escalated.
Thanks,
Christian
MR60 MESH system is a POC. I spent $300 on this garbage. Literally 90% of the complaints are of how this is not a good product and how connections constantly drop out. Which is what I AM EXPERIENCING! I can't even get a case number because the stupid app won't allow me to select support. Netgear has gone down the tubes. Once a name brand for quality... now it's just garbage. I have the latest firmware, and it's not getting fixed. I want to literally smash this stuff with a sledge hammer. And, post it on YouTube.
Update:
About 2 weeks ago, my case was escalated to support. They asked me go into debug mode and turn on Enable LAN/WAN Packet Capture.
When a disconnect occurred, I sent support the debug log with the device and time of the disconnect.
It has always been my theory that the disconnects are caused by a memory leak which gets worse over time. I think my experience proves this correct.
I had just factory reset my router before the escalation. It took about 4 days before the first disconnect (that I noticed occurred). Ten a few more days until it happened again. After two weeks, I have had 3 disconnects in the past 12 hours. Getting more frequent over time. The last was an Amazon Echo was streaming a radio station and disconnected in mid-song. (It reconnected about 30 seconds later.)
I have provided over a half dozen disconnects over three different device types. I am waiting to hear what support plans to do.
Temporary Work-Around:
***This is NOT a solution.****
Experience shows the disconnects get worse over time. Here is a temporary work-around for when it gets too bad.
- Backup your router configuration
- Factory reset the satellite (paper clip in back of unit)
- Factory reset the router (paper clip in back of unit)
- Start the setup process
- Restore your configuration
Woth luck, you should be disconnect free for about a week.
I am just going to add my experience.
I had a fairly stable situation using firmware V1.0.4.96. I would get occational disconnects, but it would reconnect and be good to go. It seems to happen more when the devices were sitting between the satilite and the router.
About 4-5 days ago, router and satellites have been updated to V1.0.4.98_2.0.42 through the router interface. The readme information Netgear provides is horrendously poor to nonexistant.
Now, the disconnects have been horrible. Devices which never disconnected before would disconnect now. Some devices will reconnect to the WIFI network, but do not get usable internet access again after being reconnected. I need to reboot the router and satellites in order to get resume using the devices. I now must reboot the router several times a day now.
For the most part, the router is default settings. I tried static IP address with no success. The only cure is a reboot and the time of normal operations is relatively short anymore.