NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk Mesh Wifi 6 Router MR60 losing connection to 2.4 devices
I have a Nighthawk Mesh MR60 with the Satelite. About once a day, it loses connection to all the 2.4 devices on my network. It remains connected to the 5.0 devices. I have to reboot the router and...
Update:
About 2 weeks ago, my case was escalated to support. They asked me go into debug mode and turn on Enable LAN/WAN Packet Capture.
When a disconnect occurred, I sent support the debug log with the device and time of the disconnect.
It has always been my theory that the disconnects are caused by a memory leak which gets worse over time. I think my experience proves this correct.
I had just factory reset my router before the escalation. It took about 4 days before the first disconnect (that I noticed occurred). Ten a few more days until it happened again. After two weeks, I have had 3 disconnects in the past 12 hours. Getting more frequent over time. The last was an Amazon Echo was streaming a radio station and disconnected in mid-song. (It reconnected about 30 seconds later.)
I have provided over a half dozen disconnects over three different device types. I am waiting to hear what support plans to do.
Temporary Work-Around:
***This is NOT a solution.****
Experience shows the disconnects get worse over time. Here is a temporary work-around for when it gets too bad.
- Backup your router configuration
- Factory reset the satellite (paper clip in back of unit)
- Factory reset the router (paper clip in back of unit)
- Start the setup process
- Restore your configuration
Woth luck, you should be disconnect free for about a week.
I am just going to add my experience.
I had a fairly stable situation using firmware V1.0.4.96. I would get occational disconnects, but it would reconnect and be good to go. It seems to happen more when the devices were sitting between the satilite and the router.
About 4-5 days ago, router and satellites have been updated to V1.0.4.98_2.0.42 through the router interface. The readme information Netgear provides is horrendously poor to nonexistant.
Now, the disconnects have been horrible. Devices which never disconnected before would disconnect now. Some devices will reconnect to the WIFI network, but do not get usable internet access again after being reconnected. I need to reboot the router and satellites in order to get resume using the devices. I now must reboot the router several times a day now.
For the most part, the router is default settings. I tried static IP address with no success. The only cure is a reboot and the time of normal operations is relatively short anymore.
I have an update.
I have an escalated case and have been workig with support for a few weeks, I have sent them router logs with exact times and devices of the disconnects. I am still waiting to an answer.
Anyone who is having a problem, download a free WiFi analyser and look at you access points. There are suppose to be four:
- Router 2.5Ghz & 5Ghz
- Satellite 2.5Ghz & 5Ghz
I am missing the 5Ghz access point from my Satellite.
Something is very seriously wrong with the firmware in this router.
I wanted to add my voice to the conversation. I am having the same issues as reported above. The disconnection issues are indiscriminate to my wifi devices (phones, tablets, laptops (macbook air and MS surface)). I have two wired devices and they work with no interruptions, so I believe this is clearly a wifi-only issue. I have tried unplugging my satellite, but it makes no difference. I have been on multiple firmwares, no difference.
I hope to see this resolved soon since I'm not itching to spend hundrends of dollars on a new wifi system (I'm out of my return window).
I see some of the steps above and will try soon. I try to sneak in router reboots when no one but me is using the router.
I have tried to use static IPs for devices, but it simply does not work.
Please netgear fix this!