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Forum Discussion
Nighthawk Mesh Wifi 6 Router MR60 losing connection to 2.4 devices
I have a Nighthawk Mesh MR60 with the Satelite. About once a day, it loses connection to all the 2.4 devices on my network. It remains connected to the 5.0 devices. I have to reboot the router and...
I opened a support case:
Subject: Wifi unstable.
Body: Im having disconnection issues like described (link to this forum thread)
Attached: Debug from the device...
Second mensaje: Im suffering disconnections, im attaching debug log after and before reboot.
Message from support: Hello, can yo describe me the issue and give me your current firmware version?
Me: Really?
Also i checked and i saw that my first message was not having the link to this forum thread so i send this to them again. But i told them... this is not an isolate issue... you have plenty of people complaining about this. It cannot be that Netgear sells such a buggy device... (i was thinking that before this device)...
Here is my favorite exchange with L2 support during an escaled case.
Review Ticket History
Summary :
MR60 - Frequent disconnection issues on WIFI
NETGEAR Support
2020-07-13 20:46:12
Hi John, Kindly provide the following: 1. Brand /Model of the Access point 2. Brand /Model of modem 3. Internet Service Provider Regards, NETGEAR Support
Online Comment
2020-07-13 23:48:24
1. Brand /Model of the Access point Seriously? I am using your router and satellite.
P.S. This was after I had supplied debug logs from my MR60 router. :smileymad: