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pjmickler's avatar
pjmickler
Aspirant
Feb 17, 2021

Nighthawk Mesh Wifi 6 System satellite won't connect

I have a Nighthawk Mesh WiFi 6 (one router and two satellites) that had been working fine since last June, however now one of the satellites will only connect if it is within a couple feet of the router. The other satellite works pretty much anywhere in my house. I have reset all the devices to the factory settings multile times, and made sure once all where connected they had the same firmware version which is V1.0.6.110. Even after resetting and reconfiguring with the app showing both satellites connected, if I move the bad satellite away it will not reconnect. I tried moving it further away with power still on and it still looses connection eventually. Anyone have success fixing this, or have other things I can try? I'm past Netgear's complimentary support period and don't wont to pay $50 when I can just return it and replace it if need be.

2 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hi pjmickler,

     

    You may want to try reverting to the previous firmware version and after, perform a factory reset.

     

    Christian