NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk Mk63 satellites disconnecting randomly
I have the three pack from Costco, Nighthawk wifi 6 mesh, AX-1800 with router and two satellites. had it for a little over 90 days, satellites continue to drop service intermittently, and I am on th...
OK, we had a good night last night after another full system reset. Then this morning the satellite 2 that is downstairs, about 20' from the router, is orange light.
Also, I got an e-mail wanting feedback on customer service, when I answered a question about why I rated my level of satisfaction a 3 it asked if it was becausae I was going to have to pay for customer support. When I selected that option it shut down the survey with a thanks. lol.
OK, came back from breakfast and we are getting a blue light on satellite 2 downstairs, no changes to the system, just went from orange to blue while we were out.
I'll continue to update this like an annoying blog.
1/17 was ok, weak signal producing some awful picture on our streaming services until by around 10:30 pm we lost everything, couldn't stream anything to out Apple 4k box.
1/18, wife ended up unplugging both satellites and VOILA we have wifi again. I went to Best Buy and bought an EERO 6 and just hooked it up, easy to use app, running in 10 minutes and I'm now getting the highese level of speed I've ever gotten in parts of the house, twice as high as with the Netgear set up. The EERO is a router and two satellites, both of them place in the same exact location as the Nighthawk's satellites and I'm getting wonderful wifi speeds.
I am taking the Nighthawk wifi 6 mesh system back to Costco in the morning, the EERO 6 wifi6 mesh was exactly the same price so I'm out no money and never had to poay $50 for customer support 92 days after purchasing what I'd consider a non-functional product with known issues based on google searches.