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Forum Discussion

Khilkani's avatar
Khilkani
Guide
Jul 02, 2019

EX7700 connection problems

Every now and then, my EX7700 loses the connection to my R7000 router (router connection LED vanishes). This is not the main problem. The problem is, that the extender does not try to re-establish th...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Dec 02, 2019

Hello rvillarreal410 & aw20, 

 

Thanks for getting back so soon. Have you both gotten a chance to perform a factory reset and going through the setup assistant again after the firmware update? We recommend that a factory reset is performed after a firmware update. 

 

Looking forward to hearing back!

 

Christian 

aw20's avatar
aw20
Aspirant
Dec 03, 2019

Thanks Christian, I will try that and see how it is over the coming days.

  • aw20's avatar
    aw20
    Aspirant
    Dec 06, 2019

    Hi Christian,

     

    Just to let you know that:

     

    1) I reset the EX7700 to factory settigns

    2) Performed a fresh Smart setup

    3) All lights where solid White

    4) I even had my PC plugged into the Ethernet port on the EX7700

    5) It worked great for about 5 hours then I lost internet connection again on my PC that was connected to the ethernet port on the EX7700

    6) At the time all the lights where solid white indicating no problems.

    7) I tried logging onto the EX7700 locally vai the PC connected to the ethernet port but it just would not load the web ui of the EX7700. It was like the whole thing had just crashed.

    8) I switched the EX7700 off and as soon as my PC picked up the wifi from my R7000P router it was fine and I've had no problems since. (Apart from some areas of weak WIFI coverage which I had bought the EX77000 to fix in the first place)

    8) I've since made the decision to send it back to Amazon for a refund as it was cuasing me some many problems.

     

    Thanks for your help anyway and I just thought I would let you know that doing a factory reset in my case didn't solve the problem and in the end I just sent sent the device back for a refund.

     

     

     

     

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Dec 11, 2019

    Hello aw20, 

     

    I appreciate you taking the time to update the thread. Please feel free to reach out for any further assistance with your NETGEAR products. 

     

    All the best,

    Christian 

  • Morrack2000's avatar
    Morrack2000
    Aspirant
    Dec 21, 2019

    Any updates on this problem for the rest of us having it?  It's particularly bad for PC's that are behind the wired port.  I have to restart the extender at least daily.  In my case at least the PC's behind the extender can still communicate with the extender, but nothing beyond it (including the upstream router) without rebooting.  Running the latest firmware (.206) and have reconfigured everything after doing the firmware update.