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Forum Discussion
broglet
Apr 01, 2022Star
cannot access WN2000RPT setup wizard from Windows 10 pc
It was working perfectly until today then suddenly it stopped connecting to my router. My phone connects to the WN2000RPT but it says "connected no internet". My phone connects to my router with go...
- Apr 02, 2022
that's not correct. When you're setting up the extender, the device you're using to set it up with (the pc) should ONLY be connected to the extender. either via wifi or ethernet. It should not be connected to the router or it defaults back to that connection.
plemans
Apr 01, 2022Guru - Experienced User
You didn't try to setup the extender using wps correct?
When you connect to the netgear_ext, the computer isn't connected to anything else?
broglet
Apr 01, 2022Star
I have tried WPS but that didn't work
No, the computer is not connected to anything else
- plemansApr 01, 2022Guru - Experienced User
after the factory reset (don't hit wps) and connecting to the wifi, did you try a different computer and/or browser?
- brogletApr 02, 2022Star
Yes. I have tried Chrome and Edge on my desktop PC and also Chrome on my laptop. Always the same result. When I go to mywifiext . net I get a screen saying "You are not connected to your extender's WiFi network"
- plemansApr 02, 2022Guru - Experienced User
If you're not online, it shouldn't even give you that error. which makes me think you're still connected to either the router or the extender wasn't fully reset.
- brogletApr 02, 2022Star
My PC is connected to my router by ethernet cable and I am connected to the internet. Is that not correct?
- plemansApr 02, 2022Guru - Experienced User
that's not correct. When you're setting up the extender, the device you're using to set it up with (the pc) should ONLY be connected to the extender. either via wifi or ethernet. It should not be connected to the router or it defaults back to that connection.
- brogletApr 02, 2022Star
many thanks plemans - did it say that somewhere? if so I must have missed it!!!
I'll try again later and then get back to you
- brogletApr 02, 2022Star
many thanks plemans
all is well again!! without you I was lost and about to consign my extender to the scrapyard!
best wishes
brian
- plemansApr 02, 2022Guru - Experienced User
Glad you got it working!