Reply does not accept my two security questions answers

Aspirant does not accept my two security questions answers

i am attempting to log in but the system tells me that the answers to my two security questions are not the same as it is saved;

I changed the answers in January 2021 cause my Netgear equipment was switched off for some months HELP please


Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
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Re: does not accept my two security questions answers

There's a bug in the password recovery code of NG that may bring you in a loop. The only way to login if you forgot the password is to factory reset the router (back button press for 5-10 seconds).

Routing: NETGEAR RAX43 - Firmware: V1.0.11.112 (1 Gbps down, 50 Mbps up)
Switching: 2x NETGEAR 8-ports (GS108v4) / 1x NETGEAR 16-ports (JGS516v2)
Desktop: AMD Ryzen 7 3700X - Server: Intel Core i7-7700K - NAS: Intel Pentium G4400, 16 TB
Message 2 of 3

Re: does not accept my two security questions answers

To add to what @microchip8 has already said, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.

If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.

If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.


How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support


Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
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