Re: 192.168.1.1 refused to connect : and Genie Netgear router is not found when attempting to login
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
Having two routers on a network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.
Apologies for all the questions. But you can help people to help you by providing the information suggested in this forum's header:
Subject (Include model number and brief summary) Model (Recommended - Helps the community give the best answers) Body (Include additional detail including model version, firmware, OS and environment where relevant.)
Re: 192.168.1.1 refused to connect : and Genie Netgear router is not found when attempting to login
Thank you for your feedback. No apologies necessary. I appreciate the level of detail you are looking for.
Sorry, I thought the model recommended was filled in and saved when I opened the post.
R7300DST|AC1900 DST Router and DST Adapter.
The firmware version I have to get from the zip file label since I can't get into the router to verify.
When I reset it back to the factory settings, I pulled the version below from the netgear support site for this model. After installing it, I checked for new versions and it came back stating the latest version was installed.
