2.4Ghz dropping out

[Mjohnson4580]

My router keeps dropping wifi connections on the 2.4ghz it varies in time but the longest up time I get is a 1-1/2 hours. This is frustrating i just bought it cause my old router died and thing doesn't work like it should. Is there a fix for it?

[JamesGL]

Hi Mjohnson4580,

Welcome to Community!

What is the firmware version of the router?

How many wireless devices are affected?

Try changing channels of the 2.4Ghz network.

[Mjohnson4580]

I've currently tried enabling and disabling all 2.4 settings nothing seems to work. Changing the channel does nothing it just continues to do it. According to the logs it has a security issue with the wifi mac address and reset after for or five attempts. It has the most current firmware.

[JamesGL]

Hi Mjohnson4580,

Please confirm if the firmware is 1.0.3.10.

Have tried to reset the router to factory default and reconfigure it manually?

[JamesGL]

Hi Mjohnson4580,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

[xnsys]

Are you on a Mac or iPhone by any chance?

And in the logs, is the error along the lins of incorrect security for device xx:xx:xx:xx:xx?