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2.4Ghz dropping out

Mjohnson4580
Tutor

2.4Ghz dropping out

My router keeps dropping wifi connections on the 2.4ghz it varies in time but the longest up time I get is a 1-1/2 hours. This is frustrating i just bought it cause my old router died and thing doesn't work like it should. Is there a fix for it?
Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 1 of 6
JamesGL
Master

Re: 2.4Ghz dropping out

Hi Mjohnson4580,


Welcome to Community!

 

What is the firmware version of the router?

How many wireless devices are affected?

Try changing channels of the 2.4Ghz network.

Message 2 of 6
Mjohnson4580
Tutor

Re: 2.4Ghz dropping out

I've currently tried enabling and disabling all 2.4 settings nothing seems to work. Changing the channel does nothing it just continues to do it. According to the logs it has a security issue with the wifi mac address and reset after for or five attempts. It has the most current firmware.
Message 3 of 6
JamesGL
Master

Re: 2.4Ghz dropping out

Hi Mjohnson4580,

 

Please confirm if the firmware is 1.0.3.10.

Have tried to reset the router to factory default and reconfigure it manually?

Message 4 of 6
JamesGL
Master

Re: 2.4Ghz dropping out

Hi Mjohnson4580,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Message 5 of 6
xnsys
Luminary

Re: 2.4Ghz dropping out

Are you on a Mac or iPhone by any chance?

 

And in the logs, is the error along the lins of incorrect security for device xx:xx:xx:xx:xx?

 

Message 6 of 6
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