Orbi WiFi 7 RBE973
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Re: 28743565

Auroradawn
Aspirant

28743565

Why is it that when I select my 5G it says it is out of range when my router is right underneath my device
Message 1 of 35

Accepted Solutions
schumaku
Guru

Re: 28743565

The control you shown this has not fixed anything - as it does not change anything on the router configuration.

 

We're always keen to learn however.

View solution in original post

Message 35 of 35

All Replies

Re: 28743565

Help us out here with a bit more information.

 

What Netgear hardware is this?

 

What are you using to connect to the 5GHz wifi?

 

Apologies for the questions. But you can help people to help you by providing the information suggested in this forum's header:

 


Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)

They are there for a good reason.

 

 

 

Message 2 of 35
Auroradawn
Aspirant

Re: 28743565

The model number is 28743565. Took a photo of the back since I have no idea what to select in your list. It is a Netgear81 and I attached a photo of the back of the router. It says that the WiFi is out of range when it is located right underneath my android box
Message 3 of 35

Re: 28743565

 

Netgear81 Netgear81
@Auroradawn wrote:
The model number is 28743565.


That is not the model number. Your picture cuts off the bit that shows the model number.

 

model number

 

Netgear81 is the SSID, the wifi source that you should connect to, using the password in the slot underneath it.

 

Is that what you are using when you get the "WiFi is out of range" message?

 

If you visit the support pages:

 

Support | NETGEAR

 

you can feed in the model number and find all the documentation for your hardware.

 

 

 

 

 

Message 4 of 35
Auroradawn
Aspirant

Re: 28743565

Could not find the 5G only the 2g message was out of range when the modem is right below the android device
Model: CM400|DOCSIS 3.0 Cable Modem
Message 5 of 35

Re: 28743565

The CM400 in tour footer is a cable modem. It does not do wifi.

 

I repeat, what is the model number of your router?

 

 

model number

 

 

 

 

 

 

 

 

 

It should begin with an R and look something like RXXXX.

 

 

Message 6 of 35
schumaku
Guru

Re: 28743565


@Auroradawn wrote:
 It says that the WiFi is out of range when it is located right underneath my android box

This reads like a bad idea, for thermal reasons, for interference reasons, ... you might want to consider an Ethernet connection instead.

 


@Auroradawn wrote:
Why is it that when I select my 5G it says it is out of range...

Unclear and vague. Does this Android box list the 5G network name on air, or are you trying to connect it to a stored connection profile, ...? Depending on the age and source of this Android box, it might be unable to work on the channels currently operational on your router - for example if one or the other was designed and designated to work under a different regulatory domain.

Message 7 of 35
Auroradawn
Aspirant

Re: 28743565

Model number is R6700v2
Message 8 of 35
schumaku
Guru

Re: 28743565

And the Android box is ...?

 

Can you see and connect the router 5G network from other devices, e.g. a mobile phone?

 

What do you see on this Android box? A photo might help to understand your question a little bit better.

Message 9 of 35
Auroradawn
Aspirant

Re: 28743565

Even my tv could not find it and it is a Bravia Sony 4K TV. I can connect my iPhone and laptop to the 5G but not my firestick or TV which is above the router
Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 10 of 35
schumaku
Guru

Re: 28743565

Not up to speed, but no so long ago the Fire TV and Firestick clients had no support for the DFS channels https://www.amazonforum.com/forums/devices/fire-tv/466853-fire-stick-cant-find-5g-wifi 

 

For the Bravia, similar limitations might apply ... if really located just above -> BRAVIA TV Support: How to connect the TV to a network using a wired connection

 

If you are located in the US, you might try to change change the router to channels 36-48 or 149-165 - these are the only non-DFS channels under FCC regulatory.

Message 11 of 35
Auroradawn
Aspirant

Re: 28743565

The channels only goes to 11
Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 12 of 35
schumaku
Guru

Re: 28743565


@Auroradawn wrote:
The channels only goes to 11

You are looking at the 2.4 GHz interface .... head over to the 5 GHz one.

Message 13 of 35
Auroradawn
Aspirant

Re: 28743565

Sorry but this is my model number. My router channel only goes up to 11
Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 14 of 35
Auroradawn
Aspirant

Re: 28743565

How do I do that? From my nighthawk app or Netgear genie?
Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 15 of 35
IrvSp
Master

Re: 28743565

11? That is the 2.4Ghz area. 5Ghz is 36 - 48  by 4's or for a 2nd band on some routers for 5Ghz 149 -161 by 4's

 

Seems you do not have the 5Ghz on by any chance?

Message 16 of 35
schumaku
Guru

Re: 28743565


@IrvSp wrote:

Seems you do not have the 5Ghz on by any chance?


OP said it's a R6700v2 - so there is certinly 5 GHz support.

Message 17 of 35
Auroradawn
Aspirant

Re: 28743565

The button is lit on my router.
Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 18 of 35
IrvSp
Master

Re: 28743565

You have to swipe right to see the next page. Should see 2 'dots' on the bottom indicating 2 pages.

Message 19 of 35
IrvSp
Master

Re: 28743565


@schumaku wrote:

@IrvSp wrote:

Seems you do not have the 5Ghz on by any chance?


OP said it's a R6700v2 - so there is certinly 5 GHz support.


Right, did read back in the tread where other devices are connected to it...

Message 20 of 35
Auroradawn
Aspirant

Re: 28743565

I can connect my iPhone to 5g
Message 21 of 35

Re: 28743565

So far you have mentiponed R6700v2 and R6700. They are not the same. Diofferent hatrdware that needs different firwnmare.

 


@Auroradawn wrote:
My router channel only goes up to 11

 


That is a channel for 2.4 GHz wifi, as @schumaku says. It has nothing to do with 5 GHz wifi.

 

Any devices you own that don't support 5 GHz will see only the 2.4 GHz.

 

We still do not know what you are trying to connect to what. Unless you have changed it, they need to connect to a wifi source that has the Netgear81 SSID shown on the label on your router.

 

If you visit the support pages:

 

Support | NETGEAR

 

you can feed in the model number, pick the one you own, and find all the documentation for your hardware.

 

 

Message 22 of 35
schumaku
Guru

Re: 28743565

To my knowledge, the Nighthawk App does not offer any control over the wireless channels why ever.

 

Use the router Web UI (the web based Genie) ideally, e.g. via http://routerlogin.net 

Message 23 of 35
Auroradawn
Aspirant

Re: 28743565

Sorry folks. I went to my Netgear genie and changed the order of the WiFi to have the 5G in the lust as the first WiFi to connect and now it works. The channel is only up to 11. Thank you all
Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 24 of 35
Auroradawn
Aspirant

Re: 28743565

Resolved it by placing the 5G on the first of the router to be connected to followed by the 2g. Now it works. Thank you folks for the help. BTW the channels only goes as high as 11 in 2g and 5g
Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 25 of 35
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