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401 Unauthorized Access

scubadancer
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401 Unauthorized Access

When I try to login to my router I keep getting "401 Unauthorized" message.  I tried through the 2 links on the Netgeaar website and by typing my router info from the network info on my Mac into a web browser as indicated in a Netgear tutorial.  The message says "Access to this resource is denied, your client has not supplied the correct authentication."  What do I do short of paying Netgear for customer support?

Model: R7900|Nighthawk X6 AC3000 Tri-Band WiFi Router
Message 1 of 3
antinode
Guru

Re: 401 Unauthorized Access

> When I try to login to my router I keep getting "401 Unauthorized"
> message.

   Ok.

> I tried through the 2 links on the Netgeaar website

   The Netgear web site is a very large place.  As usual, showing actual
actions with their actual results (error messages, LED indicators, ...)
can be more helpful than vague descriptions or interpretations.

> [...] What do I do short of paying Netgear for customer support?

   If it's not accepting user "admin" and whatever you're giving it as a
password, then the usual procedure is to reset it, and start again.

   Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation.  Get the User Manual.  Look for "Factory
Settings".

Message 2 of 3

Re: 401 Unauthorized Access


@scubadancer wrote:

I tried through the 2 links on the Netgeaar website and by typing my router info from the network info on my Mac into a web browser as indicated in a Netgear tutorial.

 


If you are trying to access the router's management interface, that isn't a website as most of us recognise it. That is just the browser's way of getting at the local html pages to control the thing.

 

This may help:

 

If you cannot login to your router | Answer | NETGEAR Support

 

What are you trying to achieve? Knowing that might help you to get better answers.

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
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