5GHZ Not Showing on R7800

[ooVisi]

I noticed that my 5GHZ network wasn’t showing and did a lot of things to try to get it working again to no avail. I rebooted it, I factory reset it, I tried changing the channel. I checked to make sure 5ghz was on, (it was, there’s a green check mark by it in the portal) I checked to make sure the router radio is enabled and nothing still. Any other suggestions?

[plemans]

Have you tried disabling smart connect? 

How do you know 5ghz isn't working? 

[ooVisi]

Smart connect is off, I checked on multiple devices and 5GHZ doesn’t show up. On the nighthawk mobile app when I manage devices and hit the filter button, it only has 2.4 ghz and wired as an option to be filtered but not 5 ghz

[microchip8]

Go to http://routerlogin.net or http://192.168.1.1 with a browser and see if 5 GHz is enabled. The app is mostly useless.

[ooVisi]

It is on, it shows that it should be working, I’ll probably just have to get a new one unfortunately.

[FURRYe38]

What Firmware version is currently loaded?

[ooVisi]

V1.0.2.84

[FURRYe38]

Try this, factory reset the router. Setup from scratch using a wired PC and web browser. After it's setup, give both radios a different SSID name and give a password for both.

Go in and disable the 2.4Ghz only radio, Under Advanced Tab/Advanced Settings/Wireless Settings. Leave the 5Ghz radio running. Save and apply. Give the router a minute. Check your wireless devices for the 5ghz SSID name. Any appear, if it does, can you connect to it and get internet services? 

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

[michaelkenward]

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@microchip8 wrote:

The app is mostly useless.

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Mostly? You may exaggerate its capabilities.

In some eyes it is completely useless. It is certainly a poor guide to see how a router is configured.