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5GHs channel missing from Nighthawk R7000 1.0.8.34 firmware

kfh777
Aspirant

5GHs channel missing from Nighthawk R7000 1.0.8.34 firmware

In North America My R7000 with firmware version 1.0.8.34 installed will not enable the 5Ghz channel.  The check mark is there but greyed out as is the SSID which only states NetGear23 not NetGear23 5G as it did with earlier versions of the software. Should I revert to an earlier firmware version?

Message 1 of 7

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kfh777
Aspirant

Re: 5GHs channel missing from Nighthawk R7000 1.0.8.34 firmware

Solved by brute force.  Reset the router and reentered my specific data.  This restored both the 2.4 and the 5GH bands.  All is well.

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Message 7 of 7

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William10a
Master

Re: 5GHs channel missing from Nighthawk R7000 1.0.8.34 firmware

You coluld a older version of the firmware it would tell if the firmware is the problem.

Message 2 of 7
JamesGL
Master

Re: 5GHs channel missing from Nighthawk R7000 1.0.8.34 firmware

Hi kfh777,

 

Please try to update it to the latest one.

 

https://kb.netgear.com/000039940/R7000-Firmware-Version-1-0-9-6

Message 3 of 7
JamesGL
Master

Re: 5GHs channel missing from Nighthawk R7000 1.0.8.34 firmware

Hi kfh777,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Message 4 of 7
kfh777
Aspirant

Re: 5GHs channel missing from Nighthawk R7000 1.0.8.34 firmware

I am upgraded to V1.0.9.6_1.2.19.  The ISP claim of 60Mbps speed shows on my wireless computers on my network at 65Mbps using Speedtest.net.  However, none of the machines reveal the existence of the 5G band.  The Genie now shows the existence of both a 2.4GHz and 5GHz band and Guest networks for each band (x'd out).

 

I'm not sure what will happen with guests in the house all on the same band apparently without the existence of the 5GHz band.

 

It would be easier to describe if I could attach the picture of my Genie page showing the settings of each of the 6 Advanced page channels.

Message 5 of 7
JamesGL
Master

Re: 5GHs channel missing from Nighthawk R7000 1.0.8.34 firmware

Hi kfh777,

 

Try to use dropbox for the images. Provide the URL.

Message 6 of 7
kfh777
Aspirant

Re: 5GHs channel missing from Nighthawk R7000 1.0.8.34 firmware

Solved by brute force.  Reset the router and reentered my specific data.  This restored both the 2.4 and the 5GH bands.  All is well.

Message 7 of 7
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