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5Ghz Not Visible

eleuthera133
Luminary

5Ghz Not Visible

Since initial install, I've never been able to get the 5Ghz wifi up.  It doesn't show in any of my devices no matter what channel I choose.  See pic attached...

 

V1.3.0.8_1.0.93 firmware, I've tried re-flashing, rebooting, etc.

Model: R7000P|Nighthawk AC2300 Smart WiFi Router with MU-MIMO
Message 1 of 19
antinode
Guru

Re: 5Ghz Not Visible

> See pic attached...

   The "Channel" value ("<?>") looks bad.  Anything interesting in the
(more detailed) ADVANCED > Setup > Wireless Setup or ADVANCED > Advanced
Setup > Wireless Settings pages?

> V1.3.0.8_1.0.93 firmware, I've tried re-flashing, rebooting, etc.

   After "re-flashing" (which could mean many things), did you restore
saved settings (which might be scrambled), or manually reconfigure
everything (safer)?

   If the latest firmware version can't be made to work, then I'd try
one (or more) of the "Previous Versions".

Message 2 of 19

Re: 5Ghz Not Visible


wrote:

It doesn't show in any of my devices no matter what channel I choose. 

 

These wifi devices can work on 5GHz? Many don't and will never see it.

 

Is the 5GHz LED lit?

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 3 of 19
Fixed
Luminary

Re: 5Ghz Not Visible

This happened trying to connect a couple of security cameras that required 5g be disiabled since they only worked on 2.4. Not sure if this caused the issue but after tinkering around in advanced settings, all was enabled for 5g but nothing could connect. Turns out, the name and password had been changed to the same as the 2.4 settings. Wonder how... To get 5g on devices again, just changed the name and password back to what it was for 5g.

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 4 of 19
antinode
Guru

Re: 5Ghz Not Visible

> This happened trying to connect a couple of security cameras that
> required 5g be disiabled since they only worked on 2.4. [...]

   Huh?  Why would you think that enabling the 5GHz radio(s) on a router
would cause problems for any 2.4GHz-only device?

Message 5 of 19

Re: 5Ghz Not Visible


wrote:

This happened trying to connect a couple of security cameras that required 5g be disiabled since they only worked on 2.4.

 


Security cameras usually go for 2.4 GHz because it is fast enough and has a longer range than 5GHz. But there is no reason why the cameras should demand that you disable 5 GHz. They can't see 5 GHz and won't try to connect.

 

So whoever told you to disable 2.4 GHz was peddling what is technically known as b*ll*cks. If that instruction came from the makers, I'd treat its advice, and perhaps its products, with caution.

 

 

 

 

 

 

 

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 6 of 19
Fixed
Luminary

Re: 5Ghz Not Visible

Not sure. It's fixed now so maybe this post will help someone.
Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 7 of 19
eleuthera133
Luminary

Re: 5Ghz Not Visible

Flashed with old firmware, changed the passwords, turned on and off smart connect, nothing worked.  Any other ideas? I guess I could try a reset to factory defaults. 

Model: R7000P|Nighthawk AC2300 Smart WiFi Router with MU-MIMO
Message 8 of 19
eleuthera133
Luminary

Re: 5Ghz Not Visible

Here's a screenshot of the setup.

Model: R7000P|Nighthawk AC2300 Smart WiFi Router with MU-MIMO
Message 9 of 19
Fixed
Luminary

Re: 5Ghz Not Visible

Looks different from neatgear router ac1900 but it looks like you have no name for either, plus, check your channel for 5g. You may also try toggling the 5g ssid broadcast and applying a couple times. Had success when coming back to the settings and found 'enable' was not checked. Checked box and applied, wait a few seconds and see if it sticks but, it seems like assigning a separate name to 2.4 and 5g may help. 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 10 of 19
eleuthera133
Luminary

Re: 5Ghz Not Visible

I'm not sure what you mean by "looks like you have no name for either," both of my SSIDs are named.

Message 11 of 19
Fixed
Luminary

Re: 5Ghz Not Visible

See it now, maybe try renaming each. The goal is so a device can differentiate. Keep toggling....
Message 12 of 19
Fixed
Luminary

Re: 5Ghz Not Visible

Did you try a higher channel for 5g?
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 13 of 19
eleuthera133
Luminary

Re: 5Ghz Not Visible

yup, i've tried a bunch of different channels.

Message 14 of 19
eleuthera133
Luminary

Re: 5Ghz Not Visible

So I did a completely factory reset, and check this out...attached is a picture of what the 5Ghz looks like now.  How odd is that symbol by the channel?

 

Even stranger - when I wired in to the newly reset router, the defaul SSID of the 5Ghz wifi is the same SSID that shows up on my laptop as my ethernet-connected network: netgear28-5G.

Message 15 of 19
Fixed
Luminary

Re: 5Ghz Not Visible

Sounds like the solution is near. Wonder if it will activate now that it 'actually' deactivated?
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 16 of 19
eleuthera133
Luminary

Re: 5Ghz Not Visible

Nope, no luck - see the screenshot.  the 5Ghz LED is lit white, but no luck here.

 

I give up.  I'm going to RMA this thing.

Message 17 of 19
antinode
Guru

Re: 5Ghz Not Visible

> How odd is that symbol by the channel?

   It's odd, but similar oddities have been reported here in the past.

> [...] I did a completely factory reset, [...]

   Did you reconfigure the thing manually, or did you try to restore
saved settings?  If the settings are scrambled (which the invalid
characters would suggest), then restoring old settings could restore old
problems.

Message 18 of 19
eleuthera133
Luminary

Re: 5Ghz Not Visible

Gave up and RMA'd.  new system shows 5Ghz up and running

Message 19 of 19
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