Orbi WiFi 7 RBE973
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Re: 7/29/21 - Firmware update 1.0.4.74

Hopper15
Star

7/29/21 - Firmware update 1.0.4.74

Anyone having issues with this firmware update version 1.0.4.74? Ever since I updated my router's firmware to this version my browser(mozilla firefox) has been having issues connecting to webpages. To be exact I kept getting "We're having trouble finding that site" connection issues on Mozilla Firefox. I had to hit refresh two to three times just to get the webpage I wanted to open to load correctly.

 

So this morning I downgraded my firmware version from 1.0.4.74 back to 1.0.4.68 to see if this issue would persist on mozilla firefox and it has not since downgrading. 

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 51

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FURRYe38
Guru

Re: 7/29/21 - Firmware update 1.0.4.74

Message 48 of 51

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plemans
Guru

Re: 7/29/21 - Firmware update 1.0.4.74

Did you try a factory reset prior to the downgrade? 

Anytime there's issues after a firmware change, thats the first step I recommend. 

Message 2 of 51
Hopper15
Star

Re: 7/29/21 - Firmware update 1.0.4.74

I did try a factory reset with my router before downgrading the firmware along with rebooting my router multiple times and rebooting my devices to see if that would fix this issue with Mozilla Firefox. Unfornatelety none of those troubleshooting steps worked. This is clearly an issue with this new firmware as I have run into absolutely no issues with mozilla firefox since downgrading my firmware.

Message 3 of 51
plemans
Guru

Re: 7/29/21 - Firmware update 1.0.4.74

was the issue only on Firefox?

Or did other browsers have the issue as well. 

Message 4 of 51
Hopper15
Star

Re: 7/29/21 - Firmware update 1.0.4.74

Just Firefox for me. But it's the only browser I regularly use so I can't speak for other browsers.

Message 5 of 51
AgriusB
Aspirant

Re: 7/29/21 - Firmware update 1.0.4.74

This is happening for me in all browsers and I'm having weird connection issues in games. In minecraft the game randomly says I'm no longer authenticated when logging in. Though no one is having connection issues to my server. This is on a wired computer.

 

A wireless device on the network has to restart the computer every time I reset the router otherwise they have no connection even with it saying they're connected.

Model: R6400|AC1750 Smart WiFi Router
Message 6 of 51
AgriusB
Aspirant

Re: 7/29/21 - Firmware update 1.0.4.74

Update:Factory reset did not fix the issue. Going to revert to the previous update

Model: R6400|AC1750 Smart WiFi Router
Message 7 of 51
Robertos
Luminary

Re: 7/29/21 - Firmware update 1.0.4.74

I had this before the firmware update.  This how I fixed it.

 

Go to router advanced home and note the dns entries.

Go to windows control panel and click on ‘Network and sharing centre’ 

 

Click ‘change adaptor settings’. DoubleClick the ethernet adaptor click properties,

 

highlight Internet protocol version 4(TCP/IPv4) click properties:

 

Click ‘use the following DNS server address’ and enter dns numbers in the ‘preferred dns server’ box. 

 

you could also use 8.8.8.8 for Google or 1.1.1.1 for Cloudfare

 

Hope this helps

Message 8 of 51
Robertos
Luminary

Re: 7/29/21 - Firmware update 1.0.4.74

Sorry.  Should have saidClick ‘use the following DNS server address’ and enter dns numbers in the ‘preferred dns server’ and the‘alternative dns server’ box. 

 

you could also use 8.8.8.8 for Google or 1.1.1.1 for Cloudflare

Message 9 of 51
Hopper15
Star

Re: 7/29/21 - Firmware update 1.0.4.74

We shouldn't have to alter our router settings. Netgear just needs to fix their firmware.

Message 10 of 51
AgriusB
Aspirant

Re: 7/29/21 - Firmware update 1.0.4.74

It seems to be working on intial test! I'll write back if something changes. It works with the most recent update as well.

 

Thank you!

Model: R6400|AC1750 Smart WiFi Router
Message 11 of 51
Robertos
Luminary

Re: 7/29/21 - Firmware update 1.0.4.74

HI

You are not changing router settings, but adding dns settings in windows.

Message 12 of 51
Hopper15
Star

Re: 7/29/21 - Firmware update 1.0.4.74

I'm not using Windows. I'm using Mac.

Message 13 of 51
robjak
Luminary

Re: 7/29/21 - Firmware update 1.0.4.74

Netgear broke their DNS on multiple routers on their last firmware updates.  They need to fix it.  Manually setting it on one windows or mac device is not an issue.  Try doing that on 20, 30 or even 100 devices, with all different OS.  That is a problem.  

 

Running older firmware with security flaws is not a fix.  

Model: R8300|Nighthawk X8 AC5000 Smart WiFi Router
Message 14 of 51
Retired_Member
Not applicable

Re: 7/29/21 - Firmware update 1.0.4.74

Same exact issue here, it's kind of crazy how hard itr is to get support for this. I'm not interested in setting manual DNS entried on every device to circumvent what the router firmware update borked.

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 15 of 51
Hopper15
Star

Re: 7/29/21 - Firmware update 1.0.4.74

 
 
Onouris you called Netgear support?
 
If you did I'm guessing they denied the issue was with their firmware.
Message 16 of 51
robjak
Luminary

Re: 7/29/21 - Firmware update 1.0.4.74

The issue  is that there is no way to get support for routers that are past their complimentry support period (90 days i think).  There is no email or phone support).  Kind of depressing.  I have been contacted via another post  for "actual Level 2 NETGEAR support" but i am now on a 12 day vacation so i am not sure if anything will happen fast.  Others may also have contacted the moderator. 

 

That post is here:  https://community.netgear.com/t5/Nighthawk-WiFi-Routers/DNS-gt-PROBE-FINISHED-NXDOMAIN-error-since-l...

There is reply from a moderator. You all should follow the direction from that reply. 

 

I do believe that NETGEAR does know about an issue and may be working on it.  More people need to let them know.  The problem is  it seems this community forum may be the only way let them know. 

 

***NETGEAR broke their DNS in the latest FW release for many routers.  Manually setting DNS on clients is not a fix.  Rolling back FW to a security flawed version is also not a fix.  Demand that they fix it. 

Model: R8300|Nighthawk X8 AC5000 Smart WiFi Router
Message 17 of 51
Hopper15
Star

Re: 7/29/21 - Firmware update 1.0.4.74

I bought a two year extended warranty from Netgear for my router. Unfortunately the support period for that warranty ended like 4 or 5 months ago.

Message 18 of 51
dvinell
Tutor

Re: 7/29/21 - Firmware update 1.0.4.74

Hi,

 

I've just been through this myself.

On MS Edge it shows as "Hmm ... can't reach this page", a pause, and then it works.

 

I tried configuring Google DNS Servers in the DNS settings in the router ... same result.

 

I ran a Wireshark Trace, and what I saw was a DNS request to 192.168.1.1 (the router) followed by a DNS response from the router: "Refused".

 

"10515 2021-08-18 17:21:47.901153 192.168.1.12 192.168.1.1 DNS 75 Standard query 0xf3db A www.topgear.com"

10516 2021-08-18 17:21:47.901535 192.168.1.1 192.168.1.12 DNS 75 Standard query response 0xf3db Refused A www.topgear.com"

 

It then repeats the DNS request, gets a positive response, and it works.

 

Confguring Google DNS directly on my PC solves the problem, but I have 16 devices on this network!

I will probably have to back out to an earlier firmware version.

 

Regards,

DaveV.

 

 

 

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 19 of 51
curlykid1
Initiate

Re: 7/29/21 - Firmware update 1.0.4.74

Same problem here with the latest firmware  1.0.4.74 DNS fails to resolve when browsing. Fix your garbage update Netgear!

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 20 of 51
Winancy
Apprentice

Re: 7/29/21 - Firmware update 1.0.4.74

I have been dealing with this same issue for several weeks now. Factory reset, reverting to the previous firmware, and all the other flushing and renewing hasn't corrected the problem. I've been contacted by Netgear support and worked with them twice. Changing to Google DNS, clearing caches, factory reset, and a whole bunch of other things read off the script. When she suggested that I turn off my firewall and anti-virus and I refused, she said to call my ISP because that's probably what the problem is.
.
I ordered a new router. Not Netgear. It arrives tomorrow. I hope it solves the problem.
Message 21 of 51
Hopper15
Star

Re: 7/29/21 - Firmware update 1.0.4.74

Wow she suggested you turn off your firewall and AV.

Message 22 of 51
rdriese
Aspirant

Re: 7/29/21 - Firmware update 1.0.4.74

Just chiming in.  I am having the same issues since the 74 update.  I rolled back to 68 and same deal now.  I work from home and am extremely aggravated by this.  Hoping that Netgear updates and fixes this asap.  If not, I will be purchasing a router from a different company asap.  

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 23 of 51
Hopper15
Star

Re: 7/29/21 - Firmware update 1.0.4.74

Still nothing from netgear. smh

Message 24 of 51
nethog
Guide

Re: 7/29/21 - Firmware update 1.0.4.74

I have the same issue and was planning to file a support ticket only to find out that Netgear provides support for only 12 months after purchasing a product. Surely there must be a way to file a support ticket for firmware update issues?
Message 25 of 51
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