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Forum Discussion

robjak's avatar
robjak
Luminary
Aug 17, 2021

The issue  is that there is no way to get support for routers that are past their complimentry support period (90 days i think).  There is no email or phone support).  Kind of depressing.  I have been contacted via another post  for "actual Level 2 NETGEAR support" but i am now on a 12 day vacation so i am not sure if anything will happen fast.  Others may also have contacted the moderator. 

 

That post is here:  https://community.netgear.com/t5/Nighthawk-WiFi-Routers/DNS-gt-PROBE-FINISHED-NXDOMAIN-error-since-latest-update/td-p/2123701/page/2

There is reply from a moderator. You all should follow the direction from that reply. 

 

I do believe that NETGEAR does know about an issue and may be working on it.  More people need to let them know.  The problem is  it seems this community forum may be the only way let them know. 

 

***NETGEAR broke their DNS in the latest FW release for many routers.  Manually setting DNS on clients is not a fix.  Rolling back FW to a security flawed version is also not a fix.  Demand that they fix it. 

Hopper15's avatar
Hopper15
Star
Aug 17, 2021

I bought a two year extended warranty from Netgear for my router. Unfortunately the support period for that warranty ended like 4 or 5 months ago.