Re: 7/29/21 - Firmware update 1.0.4.74

Hopper15 · ‎2021-09-05

If you didn't face any issues you're in the minority.

robjak · ‎2021-09-05

Winancy · ‎2021-09-05

"yahet34's post was spam. A moderator should delete but that doesnt happen here."

Did you report it?

michaelkenward · ‎2021-09-06

@robjak wrote:

yahet34's post was spam. A moderator should delete but that doesnt happen here.

Asleep at the wheel.

I report spam on most days. Sadly, it doesn't seem to achieve much, even when the spam is dangerous.

nethog · ‎2021-09-09

Well its been about a month and still no firmware update for this issue. I have been a loyal netgear customer for years and now I feel like they they have totally abandoned me. I am getting several "page not found" errors for each site I navigate, I can't believe they don't even allow me to file a support ticket since I am past the 12 months after I bought my router - this is ridiculous since THEIR firmware caused this issue. I guess I will revert to the last good firmware version.

Hopper15 · ‎2021-09-09

Hopefully we get a fix soon.. Atleast Netgear is finally looking into this issue.

nethog · ‎2021-09-10

Oh is that so? How do you know this?

michaelkenward · ‎2021-09-10

@nethog wrote:
Oh is that so? How do you know this?

Probably because @Hopper15 read the earlier messages in this conversation:

Re: 7/29/21 - Firmware update 1.0.4.74 - NETGEAR Communities

nethog · ‎2021-09-10

Oh you mean the one with a url to yet another thread where netgear responded about a different router model different firmware as well as several people buying non-netgear routers and saying not to buy netgear products ever again?

michaelkenward · ‎2021-09-10

@nethog wrote:
Oh you mean the one with a url to yet another thread where netgear responded about a different router model different firmware ...

As @robjak also started earlier on, this issue has affected several different routers.

Perhaps the others have noticed this, searched the community for similar messages and made the connection.

But you probably knew that already:

Re: Nighthawk X6 AC3200 R8000 - after update to V1... - NETGEAR Communities

mdchittum · ‎2021-09-20

Has anyone tried the new 1.0.4.76 fimare update? Does it fix this issue?

robjak · ‎2021-09-20

It probably does not. I tested a fix this morning but it has not yet been released. Hopefully soon.

curlykid1 · ‎2021-09-20

Can confirm that the new firmware has the same DNS issue as previous version (.74).

Would you be willing to share that test firmware with me?

Winancy · ‎2021-09-20

I'm betting even though there's a trail of tech support, I won't be given a partial refund for the Netgear Nighthawk they bricked with the update. I've already thrown it out, so no update will help me. I don't think I should be expected to deal with that DNS crap for months while they figure it out.

robjak · ‎2021-09-20

CurlyKid

FW was for the 8300. It will not work on the 8000.

michaelkenward · ‎2021-09-21

@Winancy wrote:

.... the Netgear Nighthawk they bricked with the update.

Bricked in what sense? I ask because people have been known to abuse that label.

robjak · ‎2021-09-21

Fairly certain that winancy's router had issues with DNS even after the roll back of FW. so once it did the update he was stuck with the DNS problem. He had no recourse but to replace the router. In my case, the roll back fixed my issue.

Winancy · ‎2021-09-21

She. And you're correct. I rolled back and it didn't correct the problem. And when I downloaded the newer update, it still had the DNS issue.

robjak · ‎2021-09-21

Sorry about the he/she mistake.

maney93 · ‎2021-09-23

I have the same difficulty and turned into making plans to record a support ticket most effective to find out that Netgear presents aid for best one year after purchasing aproduct. Surely there must be a way to report a assist price ticket for firmware replace issues?

nethog · ‎2021-09-24

I asked the same question earlier in this thread but nobody responded so I guess no Netgear does not support us even though they created the issue. Very sad, I used to think Netgear was a great company until this incident.

mariemorgan · ‎2022-03-15

Same issue still in March 2022.

FURRYe38 · ‎2022-03-15

Recommended build to use currently is v.62:

https://www.netgear.com/support/product/r8000.aspx#Firmware%20Version%201.0.4.62

nethog · ‎2022-03-15

Well I have been using v1.0.4.68 successfully since the x.74 debacle and have no plans to change - if it ain't broke don't fix it. Actually my next change will be buying a non-Netgear router, i.e. from a company that actually supports its customers

mariemorgan · ‎2022-03-15

Thanks that worked!