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7000p 5G issue

Titanfall
Aspirant

7000p 5G issue

Hi I just bought a nighthawk 7000p and it was working fine until yesterday now I can connect to my 5G but it doesn't surf. 2.4 is fine. I had it changed to a custom name and a third one misspelled comes up sometimes.
It says it's up to date on the firmware.
So I did a hard reset on it and just tried to use the defaults and same thing. So sometimes what will show up in the list of wifi networks is

NETGEAR38
NETGEAR38-5G
NETGGAR3:-5G

At first I thought maybe it was compromised by someone but I've changed the admin password each time I factory reset so it doesn't make any sense.
Thanks in advance if anyone can help.
Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router
Message 1 of 7
fredwhocares
Aspirant

Re: 7000p 5G issue

I'm having problems with my 5G radio too.

I'm getting 10 mbps download and 10 mbps + upload on 5Ghz

I get 98 mbps download and 10 mbps upload on 2.4Ghz

I also factory reset my unit and running default settings with the same results.

So now I have turned my 5Ghz radio using only my 2.4 Ghz radio.

Something seems to be defective with these radios?

 

Message 2 of 7
Titanfall
Aspirant

Re: 7000p 5G issue

It sure seems like it. Like I said I can connect to my 5G. It's pulling good ips. No surf on any device. I may bring it back but it looks like the 5G on these does some weird stuff.
Model: R7000P|Nighthawk AC2300 Smart WiFi Router with MU-MIMO
Message 3 of 7
JamesGL
Master

Re: 7000p 5G issue

Hi All,

 

What is the firmware version of the router? Make sure to update it.

Message 4 of 7
fredwhocares
Aspirant

Re: 7000p 5G issue

My firmware version is 1.01.15

I checked for newer firmware but it said I have the newest

Message 5 of 7
JamesGL
Master

Re: 7000p 5G issue

Hi fredwhocares,

 

May I know where did you download the 1.0.1.15 firmware? We only have 1.0.1.14 FW in support site.

 

https://www.netgear.com/support/product/R7000P.aspx#Firmware Version 1.0.1.14

Message 6 of 7
JamesGL
Master

Re: 7000p 5G issue

Hi fredwhocares,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Message 7 of 7
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