AC1750 Mesh Extender and Telstra Smart Modem

[MurrayF]

Hi

Based in Australia and have just received our new Telstra Smart Modem but I am having no luck trying to connect my AC1750 WI FI Mesh extender. Extender worked perfectly with the previous modem and was very easy to set up. Have put the extender beside the modem and trying to use the Nighthawk App to connect them but cannot get them to talk to each other

Would apprecitate if anyone else has experienced similar issue and how they fixed it. 

Thanks

[plemans]

What telstra smart modem is it? 

Are you setting up using wps? 
If so, I'd try setting it up using the installation assistant. 

For best results, factory reset the extender (push and hold reset for 7-15 seconds while powered on), then connect a pc/laptop to the ethernet port and disable the pc/laptops wifi so it only uses the ethernet connection, then try setup using the assistant. 

[MurrayF]

Hi

Thanks for the quick reply.

Not sure on the Telstra Modem as I am sending this from work and it is at home but I presume it is the latest one as we only got sent it just after Xmas.

Silly question time - do i leave the extender connected to pc/laptop while I am trying to set it up? I will give it a try tonight and let you know how I go.

Murray

[plemans]

Yes, leave the extender connected to the laptop/pc during setup. 

[MurrayF]

Thank you for your help. 

I will give it a try tonight and let you know how I get on.

Murrayf

[MurrayF]

Apologies for the late reply - wanted to let you know that your solution worked.

Thanks for your help.

Murrayf

[plemans]

glad it worked!

[MurrayF]

Hi

Are there any tips or tricks if we want to have mote than one mesh extender in the house? I bought one but had no luck getting it connected. 

[plemans]

are you daisy chaining? 

daisy chain:  router----->extender------>extender

or setting up as a star configuration

star:  extender<------router------>extender

I'd recommend star. 

Tip for help setting up is shut off the 1st extender that is already setup. 

[MurrayF]

Fairly sure i am doing the star as I am trying to connect to the telstra modem direct.

The extender does not seem to recognize the modem at all.

Should I try connecting the extender to a laptop and connecting that way?. 

[plemans]

Its always worth trying setup that route

[MurrayF]

Is that way more reliable?

[plemans]

Tends to go faster and smoother than trying to use an app. And I trust it more than wps as wps doesn't always get coded as it should