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Re: AC2100

mrpe
Aspirant

AC2100

AC 2100 will not connect to internet.reset, reboot, nothing. The second light is orange.
Model: AC2100|Nighthawk AC2100 Smart WiFi Router
Message 1 of 13
plemans
Guru

Re: AC2100

More details are needed. 

1. What firmware is on the router?

2. What modem/gateway is it connected to? 

3. 2nd button from left/right?  if its on the left its the internet icon and means it detected a connection to a modem. 

 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 2 of 13
mrpe
Aspirant

Re: AC2100

I don’t know what firmware, it is connected to a Viasat modem has been no trouble. Yes the internet icon light is amber/orange. I got this in April 2020.I am using the old net gear 2.4 that I kept for now.
Message 3 of 13

Re: AC2100


@mrpe wrote:
it is connected to a Viasat modem


That could be a bunch of things. Viasat as an ISP and can ship all manner of hardware to customers. A make and model can help to pin down problems.

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 4 of 13
mrpe
Aspirant

Re: AC2100

I just went through the whole process again, nothing. No internet connection. I used the nighthawk app . First light white, second light amber, third white, 11 and 12 white. The net gear n600 works .
Message 5 of 13
plemans
Guru

Re: AC2100

Which viasat modem is it? 

Some have integrated modem/router combo devices and cause a double nat. 

https://kb.netgear.com/30186/What-is-Double-NAT

 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 6 of 13

Re: AC2100

As @plemans says, the thing up front can be important, which is why we ask about it.

 

Another factor to bear in mind is that the  modem and router work together during set up to configure their settings.

 

If you are adding a new router to the network, you may have to reset  both the modem and the router. That gets the modem to forget its previous connection with the old router.

 

Then start things as required:

 

Be sure to restart your network in this sequence:

  • Turn off and unplug modem.
  • Turn off router and computers.
  • Plug in and turn on modem. Wait 2 minutes for it to connect.
  • Turn on the router and wait 2 minutes for it connect.
  • Turn on computers and rest of network.

First, though, what is that front end?

 

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 7 of 13
mrpe
Aspirant

Re: AC2100

The modem is a Viasat surf beam 2 , rm 4100, there has been no problem sense April, but on Dec 2 it quit working.I have gone through the whole procedure six times.
Message 8 of 13

Re: AC2100

Ah, a satellite dish. That's way beyond my understanding.

 

I'll have to leave it to the experts.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 9 of 13
plemans
Guru

Re: AC2100

Many satellite setups have their own dhcp server built in. It could be causing issues. 

Take a look at this article and see if the setup for satellite works. 

https://kb.netgear.com/236/Configuring-your-NETGEAR-router-for-satellite-connection

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 10 of 13
mrpe
Aspirant

Re: AC2100

It worked fine for 8 months.
Message 11 of 13
plemans
Guru

Re: AC2100

maybe there was a viasat update. Maybe something else changed. 

Its not working now. It'd ether be the satellite recieve, router, or a setting. 

I'd start with the settings. 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 12 of 13
mrpe
Aspirant

Re: AC2100

I still can’t get the nighthawk to work. The sat modem is not wifi.I give up , I wish it worked because got a smart TV now.
Message 13 of 13
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