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Re: AC2400 Not Working - Only WiFi Light On

bcklsh
Tutor

AC2400 Not Working - Only WiFi Light On

So my son started mashing on the router buttons and now my router doesn't work.

 

The only LED light thats working is the WiFi On/Off.

 

All other lights are off.

 

I tried hard wiring directly to the router, but I cannot connect.  Any suggestions would be highly appreciated.

Model: AC2400|Nighthawk AC2400 Smart WiFi Router
Message 1 of 10
bcklsh
Tutor

Re: AC2400 Not Working - Only WiFi Light On

Additional info:

 

When i toggle the power switch or do a power cycle, only the WiFi button lights up.

 

Message 2 of 10
plemans
Guru

Re: AC2400 Not Working - Only WiFi Light On

have you tried doing a reset on the router?

Hold the reset button on the back of the route for around 7-10 seconds. Hold it until the light change their blinking. Then release. it'll make you start up the router from the beginning. 

Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 3 of 10
bcklsh
Tutor

Re: AC2400 Not Working - Only WiFi Light On

tried doing a reset, but nothing happened. held for 10 seconds - 1 min. The only light that is on is the WiFi light. Power light is still off.

Message 4 of 10
plemans
Guru

Re: AC2400 Not Working - Only WiFi Light On

You don't have specific model number but you can try using a tftp procedure to reinstall firmware. here's the instructions. Get the firmware for your specific model from the netgear.com/support/ site

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 5 of 10
bcklsh
Tutor

Re: AC2400 Not Working - Only WiFi Light On

Added router model

 

See below. The router is not getting power, so the PowerLED signals aren't matching. Additionally, when I try to turn the router back on while holding the reset button, only the WiFi light turns on. 

 

router lights.jpg

Model: AC2400|Nighthawk AC2400 Smart WiFi Router
Message 6 of 10
plemans
Guru

Re: AC2400 Not Working - Only WiFi Light On

with his mashing did he:

1. Stick one of the buttons in so its always engaged?

2. Break one of the buttons off internally so its not sending a signal anymore?

Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 7 of 10
bcklsh
Tutor

Re: AC2400 Not Working - Only WiFi Light On

Per my wife he pressed it a bunch of times.

 

Upon further inspection:

The buttons aren't stuck.

The buttons aren't broken - still make the clicking sound and don't feel stuck/lodged, if that makes sense. 

Message 8 of 10
plemans
Guru

Re: AC2400 Not Working - Only WiFi Light On

Did he somehow swap power supplies around?
Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 9 of 10
bcklsh
Tutor

Re: AC2400 Not Working - Only WiFi Light On

lol nope still the same standard power supply that came with it. thinking it might be the hardware?

Message 10 of 10
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