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Ac2400 firmware update shut down router

shakeyd36
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Ac2400 firmware update shut down router

I downloaded the firmware update that Netgear sent me. After download completed router will not work . Router is less than 2 years older .
Ordered the phone support with guarantee if they could not resolve problem I would get refund .still waiting on refund.
Can not understand why Netgear would not send me new router since their update killed my router .
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