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Ac3200 nighthawk hub 3 both on

Hi
I’ve seen the threads about this & changing the MAC address which will be my next project Smiley Happy I spent all day yesterday trying this including 2hrs on hold to Virgin support. Both are active, I can’t get the hub to play in modem mode so the router is acting as an extender. Good news is I’ve got the 200MB + speed & great coverage, question is does it really matter if both networks are ‘on’? I don’t think I’m strong enough to try again today! Thank You
Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
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