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After firmware update, my login password does not work.

Nightfly72
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After firmware update, my login password does not work.

After firmware update, my login password does not work. When I attempt to reset per the instructions, and I enter the serial number, the site does not continue when I hit "Continue"

Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router
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Re: After firmware update, my login password does not work.

Greetings,

This is a known issue and behavior.  The recovery does not continue after S/N entry because it was never configured.

 

If you absolutely cannot remember your PW, the only way to resolve this is to factory reset and perform a set up from scratch.

 

 

~Comcast 1 Gbps/50 Mbps SB8200 > R8000P
~R8000P FW:1.4.1.68 ~R7000 FW:1.0.9.42
~R6400 FW:1.0.1.52 ~Orbi-AC3000 FW:2.5.1.8
~EX3700 FW:1.0.0.84

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