Orbi WiFi 7 RBE973
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App not connecting to Router

jvaldez151
Aspirant

App not connecting to Router

I cannot connect to my router. I tried the router reset and now the app cannot connect to the Router. Nothing is working i have reinstalled app as well. Seems like when warranty ran out router just stopped working as good as it used too. 

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 1 of 4

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plemans
Guru

Re: App not connecting to Router

What are the led's on it doing? 

Have you tried hardwiring into it with a pc/laptop for setup? 

Firmware on router?
What modem is it connected to? 

 

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Message 2 of 4

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plemans
Guru

Re: App not connecting to Router

What are the led's on it doing? 

Have you tried hardwiring into it with a pc/laptop for setup? 

Firmware on router?
What modem is it connected to? 

 

Message 2 of 4
jvaldez151
Aspirant

Re: App not connecting to Router

I've called internet provider hooked laptop directly its working.
Everything lights up like normal on router.
I have pressed factory reset. Used the app on different phones.
Don't know how to check firmware on router
Message 3 of 4
jvaldez151
Aspirant

Re: App not connecting to Router

I did the pc hook up to router and it started working. I'm not messing with the app. Thanks for the help.
Message 4 of 4
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