BT sport & extra channels not working with R7000 AC1900

[Gussie99]

Switched from BTHome Hub3 to R7000 AC1900.

Everything is working very well, except BT Sport & extra channels which are not working.

Connection set up:

wall socket > BT openreach modem > router > BT vision+ box > TV

Is there a fix for this please?

Thank you

[Gussie99 · Accepted solution]

Problem solved with suggestion 1 in combination with a router firmware update which now offers an additional tick box in the WAN Setup "Support BT IGMP Proxying".

Solution

Click on  "Advanced"->"Setup"->"WAN Setup"
Deselect "Disable IGMP Proxying"

Tick "Support British Telecom[BT} IGMP Proxying"
Click "Apply"

Thank you for pointing me in the right direction 🐵

[TheEther]

On the router go to Select ADVANCED > Setup > WAN Setup and uncheck Disable IGMP Proxying then Apply.  You may have to reboot the router.

[Gussie99]

Ah, what a shame this has not worked!

I have changed the setting and rebooted the router and I still receive error messages "that there
is not a suitable device connected to view BT sport & extra channels" and "Broadband interruptions are affecting your viewing (VMC 011) and the BT sport and extra channels are not working.

Any other suggestions?

Thank you

[TheEther]

You can try setting up a bridge group to bypass NAT for your BT vision box.  Follow the instructions for Enable the bridge on page 42 of the manual.

Otherwise, see if the following threads on bt.com provide any clues.

https://community.bt.com/t5/YouView-Boxes/Using-a-3rd-party-router-for-Multicast/td-p/1048582

https://community.bt.com/t5/YouView-Boxes/Multicast-enabled-at-exchange-but-can-t-get-bt-tv-entertai...

https://community.bt.com/t5/YouView-Boxes/Multicast-Settings-for-3rd-Party-Routers-may-not-work/td-p...

[Gussie99]

Thank you for your suggestion, unfortunately this has not worked either.

I set the relevant BT Vison box port on the router to bridge mode which resulted in loss of internet connection of the BT vision box. Error message on TV screen reads: Your are not connected to the internet. I pluged in the ethernet cable into a "non bridge mode" port and the internet connection is restored.

Would you have any further ideas?

[TheEther]

I'm sorry the bridging mode didn't work.  I suggest you look through the links I provided.  There is a lot of discussion on how to get multicast and IGMP working.  One of the links also talks about how to check that your account is enabled for multicast.

[Gussie99 · Accepted solution]

Problem solved with suggestion 1 in combination with a router firmware update which now offers an additional tick box in the WAN Setup "Support BT IGMP Proxying".

Solution

Click on  "Advanced"->"Setup"->"WAN Setup"
Deselect "Disable IGMP Proxying"

Tick "Support British Telecom[BT} IGMP Proxying"
Click "Apply"

Thank you for pointing me in the right direction 🐵