Bad connection to only laptops

[Icecreamjunkie]

I have a Nighthawk AC1900 router since a couple of months back. Everything has worked great until now. The laptops in the house have lost the connection to it. One got it back for a short while after I shut the router down and then restarted but then lost it in a matter of minutes. Ipads and mobiles are connected as usual with no problem.

Is this a known problem with a known solution? Any help is appreciated.

[Icecreamjunkie · Accepted solution]

Thanks for your reply. Actually it is now ok. I reset the router which was then also updated and set it up again which fixed the issue with one of the laptops. The other laptop was fixed by tempering with its network setting after the reset of the router.

I now just hope this weird problem does not come back. : )

[ElaineM]

Hi @Icecreamjunkie

Welcome to the community!

We do not have any known issue logged just like the one you described.

What are the operating systems of the laptops?

What's the firmware version installed on the router?

How far is the laptop from the router?

What's the wireless adapter installed on the laptop?

Have you updated the driver of the wireless adapter?

[Icecreamjunkie · Accepted solution]

Thanks for your reply. Actually it is now ok. I reset the router which was then also updated and set it up again which fixed the issue with one of the laptops. The other laptop was fixed by tempering with its network setting after the reset of the router.

I now just hope this weird problem does not come back. : )

[ElaineM]

Glad that it's up and running!

Feel free to let us know if you need further help.