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Aspirant

Bricked my ac2300

Did the latest upgrade tonight and bricked the router.  Have tried multiple ways to revert and no luck.  I can connect to the router with an ethernet cable and ping 192.168.1.1 after hard coding that addr segemnt to my wired ethernet connection on the laptop.  Router refuses to respond except for ping.  Have tried the obvious reset button and power cycles.

 

Thoughts?

Model: R7000P|Nighthawk AC2300 Smart WiFi Router with MU-MIMO
Message 1 of 9
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Aspirant

Re: Bricked my ac2300

this is the file i tried to load automatically and manually  

Message 2 of 9
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Aspirant

Re: Bricked my ac2300

Dang, couldn't attach it.  It the latest version on the firmware.  r7000p-v1.3.1.44_10.1.33

Message 3 of 9
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Sensei

Re: Bricked my ac2300

> Bricked my ac2300

> Model: Model: R7000P|Nighthawk AC2300 Smart WiFi Router with MU-MIMO

   Is that accurate?  "AC2300" is a speed, not a model number.  Ever
helpful, Netgear product packaging emphasizes speeds like "ACxxxx", but
that's not the model identifier.  Look at the product label.

> [...] bricked the router.

   Which means what, exactly?  LED indicators?  Other behavior?

> [...] Router refuses to respond except for ping.  Have tried the
> obvious reset button and power cycles.

   Could be worse.  You may be a candidate for the TFTP recovery scheme.
See, for example:

      https://community.netgear.com/t5/x/x/m-p/1622096

> this is the file i tried to load automatically and manually

   "automatically" and "manually" are not unambiguous descriptions.  As
usual, showing actual actions with their actual results (error messages,
LED indicators, ...) can be more helpful than vague descriptions or
interpretations.

> Dang, couldn't attach it. [...]

   The actual (whole) file _name_ would be plenty.  And/or a link to
where you fetched whatever you fetched.  "R7000P-V1.3.1.44_10.1.23.chk"
seems to be what you should have extracted from
"R7000P/R7000P-V1.3.1.44_10.1.23.zip".

   Visit http://netgear.com/support , put in your (actual) model number,
and look for Downloads.  (For older versions, under Firmware and
Software Downloads, look for "View Previous Versions".)  Find the
kit(s).  Download the kit(s) you want.  Read the "Release Notes" file
for instructions.

Message 4 of 9
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Aspirant

Re: Bricked my ac2300

Thanks Antinode.  It's a model R7000P..

So when I say I tried to automatically update, I mean by that, that i used the Netgear Genie router update feature and let it run for appriximately 45 minutes.  Eventually, the Genie interface told me that the update failed.  The only visual indication on the Netgear was a constantltyflashing amber light on the power light all the way to the left of the bank of lights on he top of the router.  The Netgear was not funtioning at that point, or for that matter, since the update process began.  Presently, there is no function at all that I can tell.  Not even a Wifi signal.

 

More to come........

Message 5 of 9
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Aspirant

Re: Bricked my ac2300

I then tried to manually update using this file downloaded directly from the Netgear site: 

R7000P-V1.3.1.44_10.1.23.zip

I can't remember all of the various ways I attempted this, but tftp was one method based on a thread i found here.  No luck.  I am the first to admit that I may not have been using tftp correctly because I kept getting tftp errors like "source file notfound" and so forth.  I'm going to follow that link to the thread you mentioned and see if I can get that to work.

Message 6 of 9
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Aspirant

Re: Bricked my ac2300

tftp link above worked.  Thanks folks for the kind assistance.  Bottom line is that I wasn't using the correct tftp syntax (and didn't have all of the steps exactly lined up correctly, I think).

Message 7 of 9
Highlighted
Sensei

Re: Bricked my ac2300

> [...] I mean by that, that i used the Netgear Genie router update
> feature [...]

   You might think that "the Netgear Genie" is unambiguous, but, sadly,
Netgear (ever helpful) uses the name "Genie" for more than one thing.
Netgear routers have a web-browser interface called "Genie", and Netgear
offers application programs for various computers/tablets/phones, which
are also called "Genie".  I'd stick with the web-browser interface, and
I'll assume that that's what you're using.

> [...] let it run for appriximately 45 minutes. [...]

   In my experience, more than a few minutes with no sign of activity
would suggest failure.

> [...] constantltyflashing amber light on the power light [...]

   You're in TFTP territory.

> I then tried to manually update using this file downloaded directly
> from the Netgear site:
> R7000P-V1.3.1.44_10.1.23.zip

   Ok.  Did you extract the contents of the zip archive?  You need to.
The ".chk" file (or, for some models, ".img" file) is what you need to
send to the router.

> [...] I am the first to admit that I may not have been using tftp
> correctly because I kept getting tftp errors like "source file notfound"
> and so forth. [...]

   There's plenty of potential there for errors.  Copy+paste of your
actual TFTP session would be more helpful than a rough description of
your TFTP session.  Interesting facts would also include where you've
extracted/left that ".chk" file, and where your Command Prompt shell is
pointed (hence where the TFTP program is looking for the file you
specify).  For a look at some possible difficulties:

      https://community.netgear.com/t5/x/x/m-p/1666258

   If the Command Prompt (or, if you want to go whole-hog, PowerShell)
interface is new to you, then you can expect some bewilderment.

> [...] I'm going to follow that link to the thread you mentioned and
> see if I can get that to work.

   Sounds educational (hence, fun?).  When it all fails, report what you
did, and what happened when you did it.

Message 8 of 9
Highlighted
Sensei

Re: Bricked my ac2300

> tftp link above worked. [...]

  You're too fast for me.  Glad to hear that you got it going.

Message 9 of 9