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Re: C3000 Ooma phone service keeps disconnecting

Kingquake
Aspirant

C3000 Ooma phone service keeps disconnecting

Ooma customer service said the disconnecting  issue is the Netgear C3000 denied ports .How can I fix this?The issue seems to have happened more in last 6 months .Have done resets but still disconnects.I've had the C3000 for a couple years.

Model: C3000|N300 Cable Gateway Docsis 3.0
Message 1 of 6
plemans
Guru

Re: C3000 Ooma phone service keeps disconnecting

do any other devices have issues?

What actual problem are you running into?

How did they determine it was the router causing the issue?

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 2 of 6
Kingquake
Aspirant

Re: C3000 Ooma phone service keeps disconnecting

Hi plemans,Just have Ooma and a laptop connected to the C3000.No issues with laptop .Comcast is service provider.Ooma had me run a diagnostic report and it showed about 30 denied ports and I was told to contact Netgear.

Message 3 of 6
plemans
Guru

Re: C3000 Ooma phone service keeps disconnecting

some ooma's have an their own integrated dhcp server. 

Have you tried putting the ooma's IP address into the netgears DMZ

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 4 of 6
Kingquake
Aspirant

Re: C3000 Ooma phone service keeps disconnecting

Your solution is probably beyond my computer skills. I had to look up dhcp and DMZ..Do I need to download the Nighthawk app to add The Ooma address?Thanks

Message 5 of 6
plemans
Guru

Re: C3000 Ooma phone service keeps disconnecting

its fairly simple to do. you can do it through the browser. 

Here's the guilde. 

How do I set up a default DMZ server on my NETGEAR router? | Answer | NETGEAR Support

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 6 of 6
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