C7000-100NAS: Repetitive T3 Timeouts while Unicast Ranging

[emckee3779]

After installing my C7000 Nighthawk Router, I have seen constantly choppy performance. This is most noticable in online games, where the are multiple stutters every couple of seconds. It can also be seen in downloads, where the progress bar stops and restarts progress every couple of seconds. All of the router settings appear to be fine, but when investigating the event log, I saw that there is a constant stream of error messages related to Unicast Ranging Timeouts (see attached .JPG). 

Is this something that can be fixed on my end? From what i've seen it appears to be more of a Provider-side issue, but any help would be appreciated. 

I only provided the logs that I thought were relating to the problem I am seeing, but if any more information is needed for troubleshooting purposes please let me know!

[emckee3779 · Accepted solution]

I had the ISP come out today. It was an issue with a a filter on their end (it required them climbing up on the power line). 

From what it sounded like it was pretty routine and pretty common. 

Appreciate the response!

[plemans]

It also helps to have the screen snip of the cable connections page to go with the logs. 

But based off your logs alone, there's issues with the line. 

If you have any splitters, amplifiers, attenuators in the coax line, remove them. 

Check the line for kinks/bends, damage, bad ends, loose ends, corosion, etc. 

If none of that helps, the isp needs to check the line. 

[emckee3779 · Accepted solution]

I had the ISP come out today. It was an issue with a a filter on their end (it required them climbing up on the power line). 

From what it sounded like it was pretty routine and pretty common. 

Appreciate the response!