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C7800 Disconnecting

Teelak
Aspirant

C7800 Disconnecting

Hey guys, my C7800 router/modem has been disconnecting from the internet often. After browsing the forums recently, I found out that the issue may be with my upstream and downstream. Ill try to attach a screenshot of the details. But if anyone can walk me through this, I will forever be thankful. 

 

Screenshot (100).pngScreenshot (101).png

Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
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Teelak
Aspirant

Re: C7800 Disconnecting

Update - I found out my upstream and downstream, it seems to be a lot of packet loss from my modem, here's a picture, the previous two pictures did not load so ill include a link incase. 

 

https://imgur.com/a/AfA3DM7

 

Screenshot (102).png

Message 2 of 4

Re: C7800 Disconnecting

You might get more help, and find earlier questions and answers about your hardware, in the appropriate section for your device. That's probably here:

Cable Modems & Routers


Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 3 of 4
Teelak
Aspirant

Re: C7800 Disconnecting

Thanks for replying. I found some other people with the same issue, but I kinda need someone to walk me through this. I scheduled a tech to come over to replace the cables and stuff, so hopefully that fixes thing, but this is a known issue with the C7800 so Im not too sure what to do. 

Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
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