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CM700 and R7000 Mediacom issues

doug14
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CM700 and R7000 Mediacom issues

I've been running 100Mbs 1000G/month through Mediacom for 2 years and have had several slow speed incidents and devices randomly disconnecting/reconnecitng over the past week. Netgear won't help since my devices are 2 years old. I called Mediacom and they said my CPE IP address that starts with 150. is not compatible with the ones they run starting with 50., 104., 108., and 173. They sent a technician out anyway and he replaced a male to male connection fitting that he said caused "noise" but after he left, my problem remains - intermittant connection issues. Sorry this is so broad, but where do I go from here?

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DarrenM
NETGEAR Moderator

Re: CM700 and R7000 Mediacom issues

Are you able to check the logs in the CM700 and look for any T3 or T4 timeouts happening. If so this would indicate a bad connection with the ISP.

 

DarrenM

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