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Can access wi-fi network but internet does not work

jpnstp
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Can access wi-fi network but internet does not work

I am able to plug directly to the modem and confirmed that Internet is working fine from my ISP.  When i plug the modem to the router, it does not recognize the internet.  I have power cycled, done a hard reset to factory settings and can not thing of anything else to try.  The router itself works fine.  I have been able to connect to it in the past and all my wireless devices are able to find the network just fine.

 

firmware: 1.0.2.62 

Model: R7800|Nighthawk X4S AC2600 WiFi Router
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DarrenM
Sr. NETGEAR Moderator

Re: Can access wi-fi network but internet does not work

What modem do you have and what ISP? Does the modem have a built in router? if so have you tried to disable the router or put it in bridge mode before connecting it to the Netgear router?

 

DarrenM

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