Can not get Nighthawk R7000 to allow my Iris by Lowes hub to connect, plaese help!

[EricZZ]

I have just tried to install my Iris by Lowes gen 2 hub. I can not get it to register with Iris app or with Iris phone support. I have a netgear nighthawk R7000, have it wired in and I went in and set port forwarding for ports 80,443 and I "think" I did it correctly. I have reset everything multiple times and the hub just goes to flashing green (which means it is just waiting to be connected) and the app will not find it when I try and add the hub.  Phone techs said to let it sit a day and call back but it has been sitting with no change so I figured I would post on here to see if anyone may have more insight

[JamesGL · Accepted solution]

Hi EricZZ,

Did the hub works with different router? Or is this the first time configuring the hub?

Do you have other devices that works with the router?

[JamesGL · Accepted solution]

Hi EricZZ,

Did the hub works with different router? Or is this the first time configuring the hub?

Do you have other devices that works with the router?

[JamesGL]

Hi EricZZ,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.