Can't Complete Setup R7000P

[drmco316]

I’ve been trying to complete the router setup via the app, and every time I get to the part about recognizing the router, it cannot do it.  The WiFi signal is showing on my phone and the WiFi network name appears, but it still doesn’t recognize the router.  I have reset to factory and repeated the process; same results.  I need help, please.

[michaelkenward · Accepted solution]

Can you take us through what you are doing and where it goes wrong?

What messages do you see at each step?

What "app" are we talking about here?

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@drmco316 wrote:

The WiFi signal is showing on my phone and the WiFi network name appears, but it still doesn’t recognize the router. 

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What is this phone?

What do you mean by "it still doesn’t recognize the router"?

Again, telling us what you are doing and the messages you see can help.

There is support for the R7000P, including a manual, somewhere at the end of this link:

>>> R7000P | Product | Support | NETGEAR <<<

[michaelkenward · Accepted solution]

Can you take us through what you are doing and where it goes wrong?

What messages do you see at each step?

What "app" are we talking about here?

---

@drmco316 wrote:

The WiFi signal is showing on my phone and the WiFi network name appears, but it still doesn’t recognize the router. 

---

What is this phone?

What do you mean by "it still doesn’t recognize the router"?

Again, telling us what you are doing and the messages you see can help.

There is support for the R7000P, including a manual, somewhere at the end of this link:

>>> R7000P | Product | Support | NETGEAR <<<