Can't Login to Netgear R7000 Router
I'm trying to help my dad update his router's firmware (he's in Florida, I'm in Maryland).
His Macbook is on one of the WiFi networks the router provides, and when he types the router's username and password into the login fields on routerlogin.net (as well as 192.168.1.1), the page just hangs. When you repeat the process, the 'Reveal password' page comes up, and when he enters the router's serial number, again the page just hangs.
I successfully pinged the router via the Network Utility tool.
I had him do a '7 second' reset, but that didn't have any effect at all.
I had him do a 30:30:30 factory reset, also unsuccessful.
The problem exists on Safari and Chrome.
He's not running any anti-virus software.