NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Can't access R7000 admin
I wanted to reset my R7000 to factory settings and then change my passwords and SSID name. I am on Mac OSX 10.14.2, and the R7000 has the latest Firmware update installed. I was able to reset the rou...
MurH wrote:
Now here's the stupid question of the day . . .
In the circumstances, more a stupid answer on my part than a stupid question.
The only thing I can think of is to disconnect the router and your PC from the outside world. Factory reset the router. Plug the PC into the router. Boot the router. Boot the PC. Use a browser to access the router. This is likely to cause the start up genie/wizard to kick in. Work out how to dismiss it and take things from there.
An alternative, which you should not need, is the old standby for a bricked router. TFTP.
How to upload firmware to a NETGEAR router using Windows TFTP | Answer | NETGEAR Support
You're right - I wasn't too specific.
When I try to sign in, I get the usual username and password box. I'm directly connected to the router to my computer via Ethernet and Wi-Fi is disabled. I can put in my username and password, however it immediately returns with the same box and the password area is empty. When I repeat the process, I end up in the change password window. I put in the serial nmber of the R7000 from the base and most of the time when I click on continue or hit enter nothing happens at all. Once in a while I get past that and to where I'm asked to input two of my challenge questions. After typing them in and hitting continue or enter nothing happens - I can't get past that part.
I can hold the reset to factory resets button in and get a reset, and I can change my admin password and SSIN, but whether I change the password or not - and use admin and password - everything works out exactly the same.
I have a cable modem in front of the R700 - it's a gateway provided by my local cable provider, so the R7000 is just used basically for Wi-Fi and controlling my network.
MurH wrote:I have a cable modem in front of the R700 - it's a gateway provided by my local cable provider, so the R7000 is just used basically for Wi-Fi and controlling my network.
Gateway is a word that has several meanings in network talk. It is commonly used to describe a device that does phones as well as the local network, so it will act as as router. Sometimes, it is just a modem with phone connectors.
If you really do have a gateway that is also a router, then for an easy life you should consider putting the R7000 in access point m,ode. But this will lose some of its features:
Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Support
If you don't want to do that, then work out how to disable the router bit of the gateway by putting it into modem only (bridge) mode.
Failing that you will have two routers on your network which can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.
Sometimes it is possible to put the modem/router into modem only (bridge) mode and then to use the second device as the router. But some Internet service providers, such as BT in the UK, supply customers with a modem/router that just won't work in bridge mode. There may be ways to get the device to cooperate, but sometimes it is just easier to put the second router in AP mode. But that has its own drawbacks:
Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Support
It might also help if you told people what the modem/gateway is in front of this router. The model number could be useful.