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Can't connect to R7500 (v1) via browser or netgeargenie

LouisVerhagen
Aspirant

Can't connect to R7500 (v1) via browser or netgeargenie

This morning I got an email from netgear security to upgrade the firmware.

So I logged into the r7500 to check the firmware via firefox (ver 1.08). All fine. For some reason it couldn't upload the firmware via the web. So I downloaded the firmware from netgear.com.

Then I opened up a browser to install the new firmware. But then the strangest thing happend.

It couldn't open the admin page anymore. So pinged the machine. No problem. Then tried  different browsers.... No solution. Went to a laptop pinging no problem, but no page in the browsers.

Started up netgenie (on a PC, Laptop and android phone). Downloaded latest verion. and tried again. Entered the IP address and password. Won't connect.... Left out the ip adres. didn't work. Used the factory password, no luck.

So at the moment I have no way of entering the router. Reset it a couple of times (even took the currecnt of). no solution..

So I am stuck. Please I need some help. Oh I forget to mention. The router is working fine both WIFI and switch. Connection to internet is fine. But I just can't get into the router anymore.

I have a modem-router from my ISP which is configured to handle the DHCP and is the gateway (ip 192.168.178.1) the R7500 (NOT v2) firmware 1.08 has a static ip address 192.168.178.4    DHCP is off. The gateway is connected into the switch slot 1, TV and networkdrive in stol 2 and 3).

I have two more routers in the network (ASUS AC68U (ip 192.168.178.2) and a Linksys WRT54GC ((ip 192.168.178.3 with wifi switched off)).

The PC and laptop are using w10 (resp 64 and 32 bit)

 

I would like to login with a browers again. Or by any other means so I can control the X4 R7500 router. Any suggestions is more than welcome.

 

Louis

 

Model: R7500|Nighthawk X4 AC2350 Smart WiFi Router
Message 1 of 6
DarrenM
Sr. NETGEAR Moderator

Re: Can't connect to R7500 (v1) via browser or netgeargenie

Have you tried to remove that router from the network and plug a pc directly in it then try to log into the GUI?

 

DarrenM

Message 2 of 6
LouisVerhagen
Aspirant

Re: Can't connect to R7500 (v1) via browser or netgeargenie

Yes, I have taken the R7500 out of the network, Tried to connect it with WIFI (both 2.4 and 5Ghz) and hardwire (ethernet). with no results.

I would almost think that the password file is corrupted or the ports are "closed" I can attach new devices via the wifi password.

 

Louis

 

 

Message 3 of 6
antinode
Guru

Re: Can't connect to R7500 (v1) via browser or netgeargenie

> [...] I logged into the r7500 to check the firmware via firefox [...]

   Using what as a computer/OS, browser, URL?

> [...] (ver 1.08). [...]

   What is that?  "1.0.0.108"?  Other?

> [...] For some reason it couldn't upload the firmware via the web.
> [...]

   What, exactly, does that mean?  ADVANCED > Administration > Firmware
Update : Check for new version from the Internet. [...], or something
else?

> [...] So I downloaded the firmware from netgear.com. [...]

   What, exactly, did you download (and what did you do with it)?

> [...] It couldn't open the admin page anymore. [...]

   "couldn't" is not a useful problem description.  It does not say what
you did.  It does not say what happened when you did it.  As usual,
showing actual actions with their actual results (error messages, LED
indicators, ...) can be more helpful than vague descriptions or
interpretations.

> I have a modem-router from my ISP [...]

   Not a very detailed description of anything.

> [...] which is configured to handle the DHCP and is the gateway (ip
> 192.168.178.1) the R7500 (NOT v2) firmware 1.08 has a static ip
> address 192.168.178.4    DHCP is off. [...]

   Did you use ADVANCED > Advanced Setup > Wireless AP : Enable Access
Point Mode to do this, or some other method?

   Is that "static" address configured on the R7500, or on your
(unspecified) "a modem-router from my ISP"?

   Does your (unspecified) "a modem-router from my ISP" have something
like an "Attached Devices" or "DHCP Clients" report where the R7500
might appear (with its IP address)?

> Yes, I have taken the R7500 out of the network, Tried to connect it
> with WIFI (both 2.4 and 5Ghz) and hardwire (ethernet). with no results.

   Regarding "no results", see "couldn't", above.

   What was the IP address of the computer where you did this?  (If you
tried to connect to the R7500 while its DHCP server was disabled, then
how were you expecting the computer to get its IP address?)

> I would almost think that the password file is corrupted [...]

   I'd stick with the web-browser interface, and forget about the apps
for a while.

> [...] or the ports are "closed" [...]

   Which "the ports"?  Again, an accurate, detailed description of what
you're doing, and what happens when you do it, would be much more
helpful than your analysis of what it all means.

Message 4 of 6
LouisVerhagen
Aspirant

Re: Can't connect to R7500 (v1) via browser or netgeargenie


Hi Antinode

I didn't put in all the details as I am not sure which are relevant and which are not. I made a guess which are important and which would only add page length and not add value.

@@antinode wrote:

> [...] I logged into the r7500 to check the firmware via firefox [...]
   Using what as a computer/OS, browser, URL?

As stated in my mail Windows 10 (with latest update) , Browsers; Firefox, Chroome, Opera, IE.

url's I used are

192.168.178.4

http://192.168.178.4/

http://www.routerlogin.net

http://www.routerlogin.com


> [...] (ver 1.08). [...]
   What is that?  "1.0.0.108"?  Other?

Indeed the firmware version is 1.0.0.108


> [...] For some reason it couldn't upload the firmware via the web.
   What, exactly, does that mean?  ADVANCED > Administration > Firmware
Update : Check for new version from the Internet. [...], or something
else?

The firmware indeed didn't want to upgrade via Advanced> administration> firmware.


> [...] So I downloaded the firmware from netgear.com. [...]
   What, exactly, did you download (and what did you do with it)?

I downloaded the firmware onto my pc (R7500-V1.0.0.124.zip) and unpacked .

I didn't do anything else with it as I can't get into the router to go to Advanced > administration> firmware  for an firmware upgrade.

> [...] It couldn't open the admin page anymore. [...]
 >  "couldn't" is not a useful problem description.  It does not say what
>you did.  It does not say what happened when you did it.  As usual,
>showing actual actions with their actual results (error messages, LED
>indicators, ...) can be more helpful than vague descriptions or
>interpretations.

 

So when I use the url's stated above. I get from a timeout error in all browers. When  I use the PC with a ethernet connection (ip 192.168.178.132) I get an error message in all browers that I have to connect via the WIFI. When I use the laptop connect via the wifi (ip 192.168.178.222) I get a timeout error.in all browers.

When I use the netgear Genie (on the PC, laptop and android (samsung S7 edge ip 192.168.178.230) and try to connect via "router Settings" to the router it gives an error message.


> I have a modem-router from my ISP [...]
 >  Not a very detailed description of anything.

True, But I don't know much about this box. It is from our dutch ISP Ziggo. It called a connection box ip address 192.168.178.1 and is the gateway to the internet. It is alos the DHCP server starting at 192.168.178.65.


> [...] which is configured to handle the DHCP and is the gateway (ip
> 192.168.178.1) the R7500 (NOT v2) firmware 1.08 has a static ip
> address 192.168.178.4    DHCP is off. [...]
 > Did you use ADVANCED > Advanced Setup > Wireless AP : Enable Access
>Point Mode to do this, or some other method?

Yes I used the Advanced Setup . In the old days I was able to get in using one of the above url's

 

>Is that "static" address configured on the R7500, or on your
>(unspecified) "a modem-router from my ISP"?

The static address on the R7500 is configured on the R7500 192.168.178.4

and the static adres of Ziggo Connection box is configured on the Ziggo Connectin box 192.168.178.1


>Does your (unspecified) "a modem-router from my ISP" have something
>like an "Attached Devices" or "DHCP Clients" report where the R7500
>might appear (with its IP address)?

The R7500 appears in the connected devices table, but it doesn't identify it as a router.


> Yes, I have taken the R7500 out of the network, Tried to connect it
> with WIFI (both 2.4 and 5Ghz) and hardwire (ethernet). with no results.
>  Regarding "no results", see "couldn't", above.

Maybe I shoud say the same results as above.


>What was the IP address of the computer where you did this?  (If you
>tried to connect to the R7500 while its DHCP server was disabled, then
>how were you expecting the computer to get its IP address?)

As stated above the Ziggo Connection Box (modem router) is the DHCP server and gives out the addresses. PC ip address is 192.168.178.132, laptop ip address is192.168.178.122 and android ip address is192.168.178.230

 

> I would almost think that the password file is corrupted [...]
>   I'd stick with the web-browser interface, and forget about the apps
>:for a while.
I agree with you, but I am willing any method just to get in the router to configure it and upgrade the frimware..


> [...] or the ports are "closed" [...]
>  Which "the ports"?  Again, an accurate, detailed description of what
> you're doing, and what happens when you do it, would be much more
> helpful than your analysis of what it all means.

I don't know for sure. But if I try to connect using a browser I would assume it would be port 80. But this is just a guess from my side. If you want to stop browers from tryng to connect you kill teh process listing to port 80.

I don't understand why suddenly I can't access my r7500 with a simpel browser (which ever type) while i the past it worked fine.

 

So I hope I gave you more insights and you are able to help me.

 

Louis


 

Message 5 of 6
antinode
Guru

Re: Can't connect to R7500 (v1) via browser or netgeargenie

> The firmware indeed didn't want to upgrade via Advanced>
> administration> firmware.

   Regarding "didn't want to", see "couldn't", above.  Which part of
"actual actions with their actual results" was unclear?

> [...] I get an error message in all browers that I have to connect via
> the WIFI. [...]

   Thanks for the summary.  Now, what was the _actual_ error message?
For which URL(s)?  If it was something like "You are not connected to
your Router's WiFi network. [...]", then welcome to what may be the
worst error message in the world.  For an explanation, try:

      https://community.netgear.com/t5/x/x/m-p/1365830

   Briefly, the idea is that "[www.]routerlogin.net" (or ".com") should
point to your own router, but that's true only if you use your own
router for DNS name resolution.  Regardless, you should be able to get
to the thing using its IP address, if you can determine (or guess) that.
Normally, that would be something like "192.168.1.1", but it could be
different.

   If the R7500 is configured as a wireless access point, then it's not
your DNS server, so all those "routerlogin" names can be expected to
take you to that (misleading/useless) error page.

> [...] I don't know much about this box. [...]

   Imagine how much anyone who can't see it knows about it.  Does it
have a model number?

> The R7500 appears in the connected devices table, but it doesn't
> identify it as a router.

   Does the R7500 appear at its expected IP address ("192.168.178.4")?

> [...] As stated above the Ziggo Connection Box (modem router) is the
> DHCP server and gives out the addresses. [...]

   And how does that work if you "have taken the R7500 out of the
network"?

   If the R7500-as-WAP is connected to your main router, and you point a
web browser at the actual LAN IP address of the R7500, then you should
get to its management web site.  If a LAN IP address takes you to that
(misleading/useless) error page, then you may need to clear a DNS cache
somewhere to stop that.

   If nothing else works, then you might do a settings reset on the
R7500, which should restore it to router mode.  Then connect it to only
a computer (and its power supply), and do the firmware update from the
file on that computer.

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Look for "Factory Settings".

   Then configure the R7500 as a WAP, and put it (and the computer) back
into your LAN as before.

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