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Can't reach web portal

nandosman
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Can't reach web portal

This is a continuous problem I've been having with this router since I bought it and have not been able to find a proper fix, nor an explanation for why it happens so often. Sometimes I'll try to reach my router through IP and will get a ERR_CONNECTION_REFUSED.

 

Today I wrote the router's IP on my browser "192.168.1.1" and got refused again. I tried on a different browser and same thing. Opened up my console and checked my network configuration with "ipconfig" and indeed 192.168.1.1 is my default gateway. Tried to ping it and it does answer back, no issue. My wifi connections all work good, my internet all works good too, the router seems to be doing its job, just not letting me access it. So I figure, maybe it's a windows issue, so I picked up my first Mac laptop, same thing. Second Mac laptop from work, same thing.

 

Please, can someone help me out here? This is getting out of hand, I don't think having to constantly restart my router is an acceptable solution for such an expensive piece of equipment.

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 3
antinode
Guru

Re: Can't reach web portal

> [...] this router [...]

 

   This?:

 

> Model: R7000|AC1900 Smart WIFI Router

 

   Firmware version?  Connected to what?

 

> [...] since I bought it [...]

 

   Should anyone here know when that was?

 

> [...] I wrote the router's IP on my browser "192.168.1.1" [...]

 

   Try a more complete URL?: http://192.168.1.1

 

> Sometimes I'll try to reach my router through IP and will get a
> ERR_CONNECTION_REFUSED.

 

   What is your "my browser"?


   "Connection refused" from typically means that the web server is not
listening at the expected port.  With "http://", that would be port 80.
Netgear consumer routers typically do not support "https://" (port 443)
from the LAN side.

 

   Various problems can cause the router's management web server to die,
while other parts of its program continue to operate, but I don't recall
this being a frequent complaint with an R7000.

 

> [...] having to constantly restart my router [...]

 

   After restarting the router, it works again (for a while, at least)?

Message 2 of 3
nandosman
Initiate

Re: Can't reach web portal

> [...] this router [...]

> Model: R7000|AC1900 Smart WIFI Router

 

Yes? It is writen there, what other router did you expect?

 

> [...] since I bought it [...]

> Should anyone here know when that was?

 

No, because it doesn't matter, point being it was an issue since day 1

 

> [...] I wrote the router's IP on my browser "192.168.1.1" [...]

 > Try a more complete URL?: http://192.168.1.1

 

Jesus, my dude....

 

> Sometimes I'll try to reach my router through IP and will get a
> ERR_CONNECTION_REFUSED.

> What is your "my browser"?

 

It doesn't matter, there were different browsers involved

 

 > "Connection refused" from typically means that the web server is not
> listening at the expected port.  With "http://", that would be port 80.
> Netgear consumer routers typically do not support "https://" (port 443)
> from the LAN side.

 

Ok, finally something informative i guess? it was http

 

Various problems can cause the router's management web server to die,
> while other parts of its program continue to operate, but I don't recall
> this being a frequent complaint with an R7000.

 

Thank you, you didn't really need to write anything else other than this.

 

> [...] having to constantly restart my router [...]

> After restarting the router, it works again (for a while, at least)?

 

For a while I guess, days, weeks, don't know, I don't exactly go into my router settings every day.

--------

Now that I have answered your questions, I want to say that after some reading online it is a firmware issue. I was ussing an old firmware. So I made a terrible mistake of updating to the latest version (1.0.9.88), and it "fixed" the issue, and introduced a whole bunch of new ones.

So in summary for any others that might read this topic with the same problem, here's the things I discovered:

- Do NOT download the latest firmware (1.0.9.88 as of today).

- 1.0.9.42 seems to be the most stable version according to most people online.
- Netgear support sucks.

 

 

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