Can't turn on wireless

[j_pic]

Today I updated the firmware on my Nighthawk X6. Since I've done so, it wont transmit a wireless signal. On the Netgear Genie, it says my wirelss is off, but when I click it, it's showing that everything is enabled. 

[Retired_Member · Accepted solution]

Just to be sure you're using the power supply that came with the router.  12VDC and 5 amp?

I have this same router and using same FW and everything is working.

Did you load a backup to the replacement router?

Also have you tried the reset with the replacement?

[storm1985]

1. save a copy of your config file (Advanced > Administration > Backup Settings)

2. reset the device to factory default

3. do not load the config file after reset test first if wireless is working 

• if working load the config file from step 1 then test wireless again

[j_pic]

ok, i have reset and still dont have wireless, what should i do now?

[Retired_Member]

Did you happen to push the radio off button on router

[j_pic]

No, that was the first thing I checked. All lights are on, all options inside of router are checked to transmit. I just spent 2 hours on the phone with support with no solution. They have decided to replace the router. Thanks for the help everyone.

[j_pic]

Just hooked up the new router and having the same issue. It's saying that my wifi is turned off but when I check, everything is on.

[Retired_Member]

check that you have a SSID entered for each RADIO

Post a screen shot of each Wireless  setup screen   BASIC & Advanced

Clicking the yellow icon RADIO OFF  should bring you to advanced wireless settings

Enable Wireless Router Radio should be checked

[j_pic]

[Retired_Member]

Waiting for the moderator to aprove the pictures

[j_pic]

Ok, I highlighted the areas that you said need to be checked, which are all checked. 

[Retired_Member]

Have you pushed and held reset until power LED flashes?

[j_pic]

Yes, Netgear phone support also had  me do what he called a shock reset where i held down the reset button for two minutes unplugging and plugging back in every 15 seconds. 

[Retired_Member · Accepted solution]

Just to be sure you're using the power supply that came with the router.  12VDC and 5 amp?

I have this same router and using same FW and everything is working.

Did you load a backup to the replacement router?

Also have you tried the reset with the replacement?

[j_pic]

So, after I updated my firmware, I unplugged my router and modem to move them and clean up my wire mess. Looks like when I hooked everything back up, I switched my router and modems power supplies. I didn't want to fess up to that and look silly, but I had to thank you for fixing my problem. 

[Retired_Member]

AMEN!! You're welcome,

I'm glad you got it working!